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About the Role
We are seeking a Senior Payroll Specialist to join Rippling’s Global Payroll Operations team, focusing on leading payroll delivery for EOR customers in the UK and Ireland. This role is central to our global payroll operations, scaling country-specific expertise and ensuring payroll excellence for our UK and Ireland EOR business. You will manage complex end-to-end payroll processes, including escalations, corrections, and customer-facing issues, requiring deep UK and Irish payroll knowledge and strong judgment on tax and payroll treatment.
Responsibilities
- Own complex EOR payroll processing for the UK and Ireland, including inputs, approvals, corrections, off-cycle payments, statutory payroll outputs, post-payroll review, and issue resolution.
- Act as a senior payroll and payroll tax subject-matter expert for escalations, including overpayments, final pay, redundancy pay, tax code/RPN issues, statutory documents, DEA/Attachment of Earnings deductions, Apprenticeship Levy, pension deductions, and HMRC/Revenue disputes.
- Create, review, and validate pay types, payroll inputs, and payroll configurations, ensuring correct payroll and tax treatment for earnings, deductions, reimbursements, benefits, allowances, statutory payments, and leave-related pay in each jurisdiction.
- Advise customers and internal teams on UK and Irish payroll requirements, including PAYE, National Insurance, PRSI, USC, auto-enrolment, pensions, taxable benefits, reimbursements, court/attachment deductions, student loans, and leave-related tax treatment.
- Review, reconcile, and validate payroll outputs, including payslips, filings, deductions, pension contributions, correction calculations, and off-cycle calculations across both markets.
- Strengthen payroll controls, audit checks, quality-review processes, SOPs, escalation playbooks, customer guidance, internal knowledge resources, and product/process feedback loops to reduce repeat issues, improve consistency, mentor payroll specialists, and support scalable payroll operations.
Requirements
- Expert-level understanding of UK and Irish payroll and tax compliance, including PAYE, National Insurance, PRSI, USC, PAYE Modernisation/RPNs, HMRC/Revenue filings and payments, statutory documents, Employment Detail Summaries, pensions, auto-enrolment, terminations, and year-end requirements.
- 5+ years of experience in UK and/or Irish payroll, payroll operations, payroll tax, or equivalent roles, ideally in a client-facing, EOR, or multi-customer environment.
- Significant experience managing end-to-end payroll processing and complex escalations, including audits, notices, disputes, HMRC/Revenue queries, and customer-facing payroll issue resolution.
- Strong working knowledge of payroll tax treatment across pay types, payroll inputs, earnings, deductions, benefits, reimbursements, allowances, statutory payments, leave-related pay, pensions, and other payroll components, with strong judgment on when PAYE, NI, PRSI, USC, pension, statutory, and reporting treatment applies.
- Experience with EOR or multi-country payroll operations, including how payroll connects to contract terms, worker classification, and the client-employer-EOR relationship.
- Excellent communication, analytical, prioritization, documentation, mentoring, and quality-review skills, with the ability to manage complex case queues and explain payroll issues clearly.
- Continuous-improvement mindset, strong attention to detail, and comfort working across operational systems, documentation tools, and case-management platforms; familiarity with Salesforce, JIRA, and Confluence is a plus.
Skills
- UK payroll
- Irish payroll
- Payroll tax compliance
- PAYE
- National Insurance
- PRSI
- USC
- PAYE Modernisation/RPNs
- HMRC/Revenue filings and payments
- Statutory documents
- Employment Detail Summaries
- Pensions
- Auto-enrolment
- Terminations
- Year-end requirements
- Client-facing
- EOR
- Multi-customer environment
- End-to-end payroll processing
- Complex escalations
- Audits
- Notices
- Disputes
- HMRC/Revenue queries
- Customer-facing payroll issue resolution
- Payroll tax treatment
- Pay types
- Payroll inputs
- Earnings
- Deductions
- Benefits
- Reimbursements
- Allowances
- Statutory payments
- Leave-related pay
- Pensions
- Payroll components
- Judgment on tax treatment
- EOR operations
- Multi-country payroll operations
- Contract terms
- Worker classification
- Client-employer-EOR relationship
- Communication skills
- Analytical skills
- Prioritization skills
- Documentation skills
- Mentoring skills
- Quality-review skills
- Case queue management
- Continuous improvement
- Attention to detail
- Operational systems
- Documentation tools
- Case-management platforms
- Salesforce
- JIRA
- Confluence
Location
- UK
- Ireland
Work Type
- Full-time
Experience Level
- Senior
- 5+ years
About the Company
- Rippling’s Global Payroll Operations team plays a critical role in ensuring the success of Rippling’s global payroll products, which are natively built and fully integrated with Rippling’s broader suite of products.