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About the Role
We are seeking a Payroll Specialist to join Rippling’s Global Payroll Operations team, focusing on payroll operations for EOR customers in the UK and Ireland. This role is central to our global payroll products, enhancing country-specific expertise and operational excellence for our UK and Ireland EOR business. The specialist will manage key aspects of the end-to-end payroll process, including inputs, corrections, off-cycle support, statutory requirements, customer issues, and post-payroll resolution, requiring strong UK and Irish payroll knowledge and sharp judgment on tax and payroll treatment.
Responsibilities
- Own key components of EOR payroll processing for the UK and Ireland, including inputs, approvals, corrections, off-cycle payments, statutory payroll outputs, and post-payroll review.
- Manage payroll calendars, cutoffs, stakeholder readiness, and timelines to ensure accurate, timely payroll delivery across both markets.
- Resolve complex payroll and tax cases, including overpayments, final pay, redundancy pay, bonuses, reimbursements, tax codes/RPNs, student loans, statutory documents, deductions, pensions, and leave-related pay.
- Create, review, and validate pay types, earnings, deductions, benefits, allowances, statutory payments, and leave payments with the correct payroll and tax treatment.
- Advise customers and internal teams on UK and Irish payroll requirements, including PAYE, National Insurance, PRSI, USC, statutory payments, pensions, taxable benefits, reimbursements, and auto-enrolment.
- Liaise with HMRC, Irish Revenue, and other agencies while reconciling payroll outputs, filings, deductions, pension contributions, and tax/social security amounts.
- Document SOPs, recurring issues, case-resolution steps, and knowledge articles to improve accuracy, consistency, customer education, and operational scalability.
Requirements
- Strong understanding of UK and Irish payroll and tax compliance, including PAYE, National Insurance, PRSI, USC, HMRC/Revenue processes, statutory documents, deductions, pensions, RPNs, filings, and year-end outputs.
- 3+ years of experience in a client-facing payroll, payroll operations, or payroll tax role in the UK and/or Ireland; EOR payroll experience is a plus.
- Proven experience supporting end-to-end payroll operations, including processing, corrections, audits, customer-facing payroll issues, notices, disputes, and HMRC/Revenue communications.
- Working knowledge of payroll tax treatment across pay types, payroll inputs, earnings, deductions, benefits, reimbursements, allowances, statutory payments, leave-related pay, pensions, and other payroll components, with awareness of jurisdiction-specific tax, pension, and statutory-treatment requirements.
- Excellent communication, analytical, problem-solving, prioritization, and documentation skills, with the ability to manage case queues and explain complex payroll issues clearly.
- Continuous-improvement mindset, strong attention to detail, and comfort working across operational systems, documentation tools, and case-management platforms; familiarity with Salesforce, JIRA, and Confluence is a plus.
Skills
- UK payroll
- Irish payroll
- PAYE
- National Insurance
- PRSI
- USC
- HMRC processes
- Irish Revenue processes
- Statutory documents
- Deductions
- Pensions
- RPNs
- Filings
- Year-end outputs
- Customer service
- Operational discipline
- Continuous improvement
- Attention to detail
- Salesforce
- JIRA
- Confluence
Location
- UK
- Ireland
Work Type
- Full-time
Experience Level
- 3+ years
About the Company
- Rippling’s Global Payroll Operations team plays a critical role in ensuring the success of Rippling’s global payroll products, which are natively built and fully integrated with Rippling’s broader suite of products.