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About the Role

The postholder will lead the strategic commissioning of services for adults with care and support needs and carers, primarily aged 65 and over. The role ensures the delivery of high-quality, cost-effective services aligned with agreed commissioning priorities, enabling adults with care needs in Waltham Forest to live as independently and well as possible with choice over their care. The postholder will lead and manage a team of commissioning support staff, including quality, contracts, and supplier relationship staff. Note: This role cannot provide Skilled Worker visa sponsorship; candidates must already hold UK work authorization.

Responsibilities

• Manage relationships, contracts, and risks across markets to ensure effective commissioning and delivery of high-quality, cost-effective services and solutions that deliver positive outcomes for residents.
• Provide effective contract management, including performance, quality, and audits.
• Undertake provider visits and scheduled contract monitoring meetings.
• Set agendas, minute meetings, and share information with commissioning staff.
• Maintain accurate records and track actions to closure.
• Ensure robust contract monitoring with all scheduled meetings completed on time.
• Implement Quality Assurance through provider visits, monitoring, performance frameworks, and audits.
• Document and share findings promptly, updating relevant frameworks.
• Collaborate and share information with key performance and quality data with contracts and commissioning colleagues.
• Maintain compliance for monitored contracts against KPIs and quality standards.
• Escalate and resolve non-compliance issues.

Requirements

• Degree-level education.
• Relevant professional qualification (desirable).
• Strong commissioning experience and knowledge of legislation, markets, and best practice.
• Experience in large, complex organizations.
• Excellent communication, analytical, and stakeholder-management skills.
• Satisfactory employment references and CIFAS identity checks.
• Satisfactory declaration of interest.
• Satisfactory DBS check.
• Fluent English speaking ability for public-facing roles.

Skills

• Commissioning
• Contract management
• Quality assurance
• Performance monitoring
• Risk management
• Stakeholder management
• Communication
• Analytical skills

Location

• London

Work Type

• Full Time
• Permanent

Experience Level

• Senior

Education Level

• Degree

Salary/Compensations

• £50,676 - £53,919

Benefits

• Information on benefits available at: https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us

About the Company

• Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
• We are a highly ambitious borough, driven by culture and the innate creativity of our residents, developing new and innovative ways to build our communities.
• Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded.
• London Borough of Waltham Forest is a Mayor of London’s Good Work Standard employer, committed to creating a healthy, fair, and inclusive workplace.

Equal Opportunity

• Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment.
• The Council is proud of its rich mix of communities and works hard to respond to the changing needs of its population.
• We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
• The Council is committed to meeting its 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels, and Providing fair, appropriate, accessible and excellent Services to all.
• Respecting Diversity is a core Council value.
• The council is operating an anonymous shortlisting process to reduce the risk of bias.
• The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
• We are keen to support employees to balance their working life with other commitments and will consider working arrangements that suit an individual's personal circumstances wherever possible.