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About the Role

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations.

Responsibilities

Perform intake assessment of assigned residents on day of move-in.
Outreach to each resident on assigned caseload regularly, as well as in response to incidents or documentation indicating the resident may be in crisis.
Work with each resident to develop and implement an individualized Service Plan.
Provide referrals to other in-house providers or outside community resources.
Assess each resident’s eligibility for benefits and entitlements and assist residents in applying for and enrolling in these programs.
Work with residents regarding budgeting issues, including the development of voluntary money management plans.
Advocate on behalf of residents with Property Management regarding issues that may be jeopardizing residents’ housing.
Assist residents or staff with conflict resolution.
Participate in twice-per-week Wellbeing Checks, and as necessary, subsequent Emergency Safety Checks.
Develop and facilitate at least one weekly therapeutic / psycho-educational group at the site.
Assist with the organization and carrying-out of other program events and community-building activities.
Maintain up-to-date documentation in resident files regarding services provided.
Complete all necessary paperwork and administrative requirements within the required timeframe.
Assist residents with planned exits from the program to engage in comprehensive discharge planning.
Assist in developing and implementing new programs, groups, and activities.
Provide back-up coverage for other case managers.
Share information and new resources with residents and staff.
Follow and implement all applicable policies and procedures of Episcopal Community Services.
Establish and maintain a positive working relationship with employees, volunteers, and residents.
Attend all meetings as assigned.
Perform other duties as assigned.

Requirements

Must show patience, compassion, and empathy to the participants that we serve.
Must possess excellent charting, recordkeeping, and professional writing skills for daily documentation.
Must be able to quickly assess and respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution, de-escalation interventions, as well as other types of crises.
Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications is required.
Strong interpersonal skills, a team approach, and the ability to communicate effectively both orally and in writing are essential.
Demonstrated cultural competency in working with diverse, underserved populations.
Great collaborator with the ability to maintain professional, respectful, honest, and calm interactions with residents, staff, and outside partners is required.
Be able to work as part of a multi-disciplinary team.
Must be comfortable facilitating groups and hosting events and activities.
Be committed to the mission and values of Episcopal Community Services.
Must secure finger image screening and annual TB screening.
Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, some travel to various sites, and lifting of up to 20 lbs.
Demonstrate behavior that supports the organization’s mission, vision, and values.
Adhere to all program, funder, and organizational policies, and procedures.
Communicate effectively and model integrity, fairness, and ethical business practices.

Skills

Knowledge of local social services and other community resources for underserved populations and severely low-income individuals and families.
Spanish language proficiency is desirable.
Bi-lingual positions pay a 5% premium.
Demonstrates and supports a culture of diversity, equity, inclusion and belonging.

Location

San Francisco, CA

Work Type

Full Time
Onsite
Client-facing

Experience Level

Case Manager: High School Diploma + 4 years’ experience or AA degree in similar field + 3 years’ experience, or CHW Certificate/CADC + 2 – 4 years’ experience, or BA/BS degree in similar field + 2 – 4 years’ experience, or MA/MS degree in similar field + 1 year experience.
Senior Case Manager: MA/MS + at least 2 years’ experience, or BA/BS + at least 4 years’ experience, CHW Certificate/CADC + 4 years’ experience.

Education Level

High School Diploma
AA degree
CHW Certificate/CADC
BA/BS degree
MA/MS degree

Salary/Compensations

$28.00 - $30.00 Hourly

Benefits

Industry leading healthcare benefits to support your physical and mental well-being.

About the Company

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.