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About the Role
We are seeking talented Service Desk Technicians to support Australia's largest domestic and international airline customer. Kinetic IT is recognized as an employer of choice, offering attractive employee benefits and career advancement opportunities.
Responsibilities
- Troubleshoot and investigate IT-related issues over the phone.
- Deliver a high level of proactive and cooperative customer service.
- Log and resolve IT tickets, escalating to cross-functional teams as required.
- Collaborate with other vendors and service providers.
- Share lessons learned and process improvements with the team.
Requirements
- Clear communication and good customer service skills.
- Ability to adapt to technology changes and follow processes accurately.
- Prior experience in a phone-based and/or dynamic customer service environment is highly desirable.
- Right to work in Australia.
- Ability to obtain a National Police Check & ASIC Security check.
Skills
- Customer Service
- IT Troubleshooting
- Ticket Resolution
- Collaboration
Location
- Australia
Work Type
- Hybrid
- Part-time
Experience Level
- Entry Level
- Mid Level
Benefits
- Formal training
- Mentoring
- Vendor exam support
- Communities of practice
- Regular development reviews
- Internal 'Opportunity Marketplace' careers hub
- Hybrid options
- Flexible hours
- Mobility
- Part-time roles (customer needs permitting)
- Social events
- Cultural celebrations
- End-of-year functions
- Health and wellness resources
- Tailored leave and support options
- EAP access
About the Company
- Kinetic IT is a leading Australian IT services provider specializing in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management.
- We unlock the potential of technology to enrich the lives of Australian communities.
- For over 25 years, we have partnered with some of Australia’s most important organizations across government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
- We are driven by a shared passion for technology, customer success, and community impact.
- With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch.
- We value individuality and foster an inclusive culture where you’re safe to be your best, real self.
- We tackle challenges together, celebrate success together, and ensure everyone feels valued, supported, and proud of their work.
Equal Opportunity
- As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders.
- We’re proud to be an Indigenous and Veteran-friendly employer.