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About the Role

The HPE Managed Services Delivery EMEA & LATAM Region Leader is responsible for the overall management of remote and local delivery of Managed Services across multiple geographies. This leader will drive Managed Services Delivery across EMEA & LATAM Operations, ensuring consistent operation within ITSM/ITIL standards and delivering secure managed services. The role is also responsible for Customer Experience and Gross Margin, acting as a key partner with country Sales, Professional Services Delivery, and Support Services Delivery teams.

Responsibilities

Provides leadership and direction for HPE Managed Services Delivery EMEA & LATAM Operations
Accountable for Managed Services Delivery EMEA & LATAM Operations customer experience
Responsible for Managed Services Delivery EMEA & LATAM Operations delivery execution
Responsible for implementing and adhering to HPE Managed Services Delivery operational and security standards
Drives efficiencies to deliver increased profitability and meet industry level margin
Enables growth opportunities and reference accounts through flawless execution of Managed Services
Drives collaboration across HPE Operations teams including Professional Services Delivery, Support Services Delivery, Managed Services Security, Hybrid Cloud BU Engineering & Portfolio teams, along with Sales and Pursuit
Responsible for delivering customer SLAs
Responsible for services margin for deals supported within defined geography, ensuring greater focus on cost/revenue business fundamentals
Develops executive level relationships with top accounts
Ability to deliver both customized and standard managed services and manage difficult operational situations while maintaining customer satisfaction
Ability to interface with all levels within our customer’s organization, instill confidence in HPE Managed Services

Requirements

Must have HPE Services, Managed Services, Cloud Service Provider or Services industry experience
Exceptional Services knowledge: Expert knowledge of HPE Service offerings, business model, market dynamics, and HPE Managed Services strategy
English written and verbal communication proficiency
Able to create and build highly effective global support team
Drive industry best in class Managed Services delivery team performance
Leadership - Able to lead effectively in a complex environment, and deliver results; Able to influence without direct authority; Able to balance between competing priorities and be flexible and creative
Demonstrated ability to effectively communicate across multiple levels in HPE and client global organizations
Ability to effectively manage costs
Demonstrated ability to lead and inspire teams, develop effective relationships across organizations, accomplish goals under pressure situations, and manage organizational change
Executive level presentation skills
Highly developed customer satisfaction skills
Proven track record of leading and developing teams in a rapidly expanding market opportunity for HPE
Well connected with internal functions, customers and industry partners
Strategic planning acumen that translates HPE Services and HPE Managed Services business goals into actionable strategies
Proven execution of business plans that meet business operational goals
Relevant knowledge of managed services market dynamics
Excellent people management skills, including the ability to influence, negotiate and achieve results through direct reports and other stakeholders

Skills

Managed Services
ITSM/ITIL standards
Customer Experience
Gross Margin
Sales
Professional Services Delivery
Support Services Delivery
Managed Services Security
Hybrid Cloud BU Engineering & Portfolio
Executive level presentation skills
Customer satisfaction skills
Strategic planning acumen
Business plan execution
Managed services market dynamics
People management skills

Location

EMEA
LATAM
UKIMEA
Central Europe
North West Europe
LASER South
LASER Latin America
Sofia
Tunis
Costa Rica
Cape Town
Milan
LONDON

Work Type

Onsite
Remote

Experience Level

Director

Salary/Compensations

A competitive salary

Benefits

Extensive social benefits
Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
Personal & Professional Development programs catered to helping you reach any career goals
Work-life balance and support for career development

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.

Equal Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.