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About the Role
As a Service Integration Engineer based in Melbourne, you will join our Global Service Desk team, supporting advanced warehouse automation and software solutions. You will investigate and resolve complex technical issues in a collaborative global environment, ensuring critical customer operations run efficiently.
Responsibilities
- Support business-critical warehouse automation systems and software applications for customers across the globe.
- Investigate incidents and service disruptions, performing root cause analysis to identify and resolve underlying issues.
- Analyze logs, system data, and application behaviour to diagnose complex technical problems.
- Coordinate with software, infrastructure, database, and technical specialist teams across Australia and Europe.
- Manage incidents, problems, and changes in line with ITIL processes and best practice.
- Contribute to service improvement initiatives that enhance system reliability and customer performance.
- Support Service Transition Operations activities and contribute to knowledge sharing within the global support team.
Requirements
- Experience in Application Support, Systems Support, Infrastructure Support, Enterprise Software Support, or a similar technical support environment.
- Strong analytical and troubleshooting skills with the ability to investigate complex technical issues beyond first-line support.
- Experience supporting business-critical applications, enterprise systems, or technology platforms.
- Understanding of ITIL Incident, Problem, and Change Management processes.
- A proactive, curious approach to problem-solving, combined with strong communication and stakeholder management skills.
Skills
- SQL
- System integrations
- Warehouse Control Systems (WCS)
- Warehouse Management Systems (WMS)
- Warehouse automation
- Splunk
- Elasticsearch
- Docker
- Kubernetes
- Kafka
- ActiveMQ
Location
- Melbourne
Work Type
- Hybrid working arrangement
Salary/Compensations
- Competitive salary package with flexibility for exceptional candidates.
Benefits
- Exposure to cutting-edge warehouse automation, software, and integration technologies.
- Structured onboarding, mentoring, and ongoing professional development opportunities.
- Global collaboration with technical experts across Australia, Europe, and the wider Toyota Automated Logistics network.
- Clear career pathways into Senior Service Integration Engineer, Technical Specialist, and broader global opportunities.
- A supportive and highly collaborative team environment that values knowledge sharing and continuous improvement.
About the Company
- At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics.
- As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions.
- Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande’s warehousing business under one unified brand.
- Together, we develop scalable automation systems, intelligent software, and end‑to‑end services across the entire lifecycle for customers around the world.
- Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.
Equal Opportunity
- At Toyota Automated Logistics, we believe diversity makes us stronger.
- We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation.
- Support or adjustments during the application process are available upon request.