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About the Role
This role focuses on supporting patients during their treatment window by providing educational assistance and patient support in both English and Spanish. The position involves educating patients on insurance plan options, specifically Medicare Advantage and Insurance Education and Premium Support.
Responsibilities
- Meet with identified patients during their treatment window to provide support and education in English and Spanish.
- Review insurance plan options with patients, focusing on Medicare Advantage.
- Connect patients with independent insurance brokers for enrollment support.
- Support patients in completing eligibility paperwork and document completion for insurance.
- Engage in administrative tasks that require direct interaction with patients in Kidney Care clinics.
- Organize paperwork and maintain detailed notes on patient engagement activities.
- Participate in daily virtual meetings with the supervisor/team and provide daily patient contact reports.
Requirements
- Ability to travel between different clinics in an assigned geography.
- Comfortable with direct patient interactions in a healthcare clinic setting.
- Strong organizational skills for managing paperwork and patient notes.
- Basic understanding of health insurance.
- Experience with customer service and insurance verification is preferred.
- Familiarity with insurance support processes.
Skills
- Proficiency in both English and Spanish.
Location
- Austin, TX
- Texas
Work Type
- Contract to Hire
- Onsite
Experience Level
- Temporary role with potential for extension into 2027
- Opportunity for transition into a full-time role
Salary/Compensations
- $17.00 - $20.00/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
- Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
- We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
- With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
- We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
- San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.