German Speaking Customer Service Agent - Work In Sofia, Bulgaria
Mercier Consultancy Group · BE, DE
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About the Role
This position offers an incredible opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation to one of Europe's most vibrant professional hubs. It is among the most sought-after German-speaking jobs in the region.
Responsibilities
- Deliver premium-level support to German-speaking clients via phone, email, and chat.
- Resolve complex inquiries, ensuring high levels of customer satisfaction.
- Maintain comprehensive knowledge of client products and services.
- Document all customer interactions accurately within the internal CRM system.
- Collaborate with internal teams to identify and escalate critical issues.
- Uphold the highest quality standards.
- Meet and exceed performance targets and KPIs.
Requirements
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Strong interpersonal skills and a commitment to professional customer care.
- Ability to work on-site in Sofia, Bulgaria.
- Proven ability to troubleshoot and resolve issues in a high-paced, professional environment.
- Positive attitude and willingness to join a diverse, multicultural team.
Location
- Sofia, Bulgaria
Work Type
- On-site
Salary/Compensations
- Competitive Monthly Salary
Benefits
- Fully Paid Training
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- Modern, high-tech office environment
About the Company
- Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape.
- As a leader in the industry, we pride ourselves on facilitating career growth while helping our partners deliver exceptional service standards.