IT Service Management Specialist at ATS+Partners | NY, US | Rezi

IT Service Management Specialist at ATS+Partners

IT Service Management Specialist

ATS+Partners · NY, US

1 months ago

IT Service Management Specialist

ATS+Partners · NY, US

a month ago
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About the Role

This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system on z/OS mainframe, UNIX, or PeopleSoft servers. The role requires responding quickly to job failures, determining the cause, and contacting appropriate staff for remediation. Occasional software migration to production/test environments, documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows are also included.

Responsibilities

  • Monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system.
  • Responding quickly to job failures by determining the general cause of the problem.
  • Contacting the appropriate on-call staff member for remediation.
  • Occasionally migrating software to the production and/or test environments.
  • Documenting problems.
  • Setting up job flow dependencies.
  • Executing and troubleshooting test flows.

Requirements

  • Extensive experience working in Production Control with mainframe or mid-range computers.
  • Familiarity with establishing job dependencies.
  • Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS.
  • Knowledge of CA Workload Automation DE or similar enterprise scheduling package.
  • Knowledge of z/OS JCL and TSO/ISPF.
  • Experience with mainframe compile, link, and bind procedures.
  • Familiarity with file transfer protocols such as FTPS and/or Connect: Direct.
  • Excellent communication (oral and written), interpersonal, organizational, and analytical skills.
  • Strong understanding of standard SDLC methodologies.
  • Knowledge of IMS, D82.
  • Knowledge of UNIX.
  • Knowledge of PUTTY, WinSCP.
  • Familiarity with Rational Tools (ClearQuest and ClearCase).
  • Familiarity with MS-Word and Excel.
  • Knowledge of PeopleSoft People Tools (Process Monitor).

Skills

  • CA Workload Automation DE
  • z/OS
  • UNIX
  • PeopleSoft
  • JCL
  • TSO/ISPF
  • File-AID
  • IDCAMS
  • FTPS
  • Connect: Direct
  • SDLC methodologies
  • IMS
  • D82
  • PUTTY
  • WinSCP
  • ClearQuest
  • ClearCase
  • MS-Word
  • Excel
  • PeopleSoft People Tools
  • Process Monitor

Location

  • z/OS mainframe
  • UNIX
  • PeopleSoft server

Work Type

  • 3-day work week
  • Consecutive days
  • Includes weekends and holidays

Experience Level

  • 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
  • 5 years' experience escalating and documenting critical job failures and schedule problems.
  • 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.

Education Level

  • A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations.
  • A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations.
  • Education and/or experience which is equivalent to the above.

Salary/Compensations

  • $77,000.00 to $87,000.00 annually

Benefits

  • Health insurance
  • Pension plan
  • Deferred Compensation Plan with 457, 401K and Roth IRA options
  • Pre-tax Commuter Benefit program
  • Pre-tax Flexible Spending Accounts programs
  • Prescription drug coverage
  • Dental benefits
  • Vision care benefits
  • Additional benefits through District Council 37 – Local 2627
  • NYCERS Tier 6
  • Social Security
  • NYCE IRA
  • Annual/sick leave
  • 12 holidays per year

About the Company

  • The City of New York offers a comprehensive set of benefits and programs to employees.