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About the Role
We are seeking an experienced Product Manager with a strong payments background to own our Financial Services product area. You will be responsible for understanding customer problems, crafting strategies, and leading cross-functional teams to launch, scale, and improve payments products and integrations globally. This role requires clear communication, stakeholder alignment, and a passion for customer success.
Responsibilities
- Obsess customer success by deeply understanding our customers’ businesses, pain points, and the ‘why’ behind their challenges.
- Own the roadmap for our payments and financial services products, including our integrations with third-party providers like Adyen, Stripe and CyberSource.
- Leverage data-driven insights—both qualitative and quantitative—to shape a customer-centric product strategy that solves real problems.
- Balance competing priorities across a diverse customer base, leading a cross-functional team to launch, iterate, and scale solutions globally.
- Craft clear, compelling product documentation, including epics, user stories, and acceptance criteria, to align engineering, marketing, and operations teams.
- Be the go-to person for your initiatives, ensuring internal and external stakeholders—including our Payments Operations team and executives—are aligned on priorities, resources, and progress.
- Advocate for customers at every step, bringing passion and a strong product mindset to consistently deliver real value.
- Raise the bar by defining clear goals and key results to drive success for the product team and the solutions we build.
Requirements
- Around 4–5 years of experience as a Product Manager.
- Experience working in a fast-growing software company.
- Ability to navigate competing priorities.
- Strong payments background (fintech, bank, or SaaS with embedded payments).
- Understanding of the tech behind third-party payment integrations.
- Self-starter with a bias for action.
- Ability to deliver impact in dynamic, fast-paced environments with meticulous attention to detail.
- Comfortable with ambiguity, able to break down complex challenges, adapt to shifting priorities, and drive real business outcomes.
- Skilled at aligning decision-makers at all levels without relying on authority.
- Detail-obsessed, ensuring engineering teams have necessary resources.
- Able to build compelling business cases for new opportunities and communicate their value.
- Exceptional communicator, both written and verbal.
- Skilled at building strong relationships across a wide range of stakeholders.
- Entrepreneurial problem-solver, unafraid to take calculated risks, experiment, and validate new product ideas.
- Champion of innovation, fostering creative thinking, challenging the status quo, and driving groundbreaking solutions.
- Data-driven and market-savvy, using research and insights to identify trends and shape forward-thinking product strategies.
- Excited to grow as an individual contributor, mastering the PM craft rather than moving into people management.
Skills
- Product Management
- Payments
- Financial Services
- Roadmap Ownership
- Data Analysis (Qualitative and Quantitative)
- Customer-Centric Strategy
- Cross-functional Team Leadership
- Product Documentation (Epics, User Stories, Acceptance Criteria)
- Stakeholder Management
- Business Case Development
- Communication (Written and Verbal)
- Relationship Building
- Problem-Solving
- Innovation
- Market Research
- Strategic Thinking
Location
- Sydney, Australia
- Melbourne, Australia
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Work on a category-leading product in a fun, high-growth industry.
- 4 ROLLER Recharge days per year.
- Engage in 'Vibe Tribe' initiatives and events.
- Team Member Assistance Program (coaching, education modules, webinars).
- 16 weeks paid Parental Leave for primary carers.
- 4 weeks paid Parental Leave for secondary carers.
- Work with a driven, fun, and switched-on team.
- Individual learning & development budget.
- Genuine career growth opportunities.
About the Company
- ROLLER is a global software-as-a-service company operating in over 30 countries.
- Our mission is to help businesses operate smoothly and create fun and memorable guest experiences.
- We provide seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.
- We are a team of over 300 passionate, enthusiastic, and down-to-earth professionals worldwide.
- We are aiming high, believe in endless possibilities, and are excited to write our global success story.
- We genuinely love what we do and are looking for like-minded individuals to join us.