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About the Role
Envoy Air is seeking a motivated individual to join their team and contribute to outstanding service. This role offers opportunities for career development within a stable and growing airline.
Responsibilities
- Directs and coordinates department activities to ensure a safe and effective operation.
- Communicates company policies and procedures to managers, peers, and team members across departments.
- Provides teams with necessary resources and training to achieve operational goals.
- Analyzes reports and confers with supervisors to plan department activities.
- Assigns and delegates work, resolves problems, and sets deadlines.
- Resolves operational problems during shifts, including working during peak or irregular periods.
- Generates and implements quality improvement ideas.
- Meets profitability and cost control goals, develops and monitors budgets, and seeks cost reduction ideas.
- Coordinates ramp service team activities with other departments for efficiency.
- Evaluates and improves current ramp service procedures.
- Ensures compliance with all operations, safety, and government requirements.
- Investigates discrepancies and compiles statistical data for compliance.
- Coaches and counsels personnel on ramp service and performance issues.
- Encourages employee teamwork and idea generation.
- Coordinates scheduling, hiring, and training.
- Evaluates team performance using corporate quality control measurements.
Requirements
- Minimum age: 18
- College degree or equivalent work experience
- Possess a valid, unexpired, and unsuspended REAL ID-compliant, state driver’s license, or maintain all necessary authority and identification for business travel.
- Previous experience in a team lead, supervisory, or managerial capacity
- Previous work experience in an airport operations environment
- Strong interpersonal, communication, and PC skills
- May be required to work rotating shifts, nights, and weekends
- Willing and able to work non-standard work schedules
- Demonstrated ability to communicate verbally and in writing
- Ability to effectively and efficiently manage multiple and competing priorities
- Possess the legal right to work in the United States
- Must be able to read, write, fluently speak, and understand English
- Previous ramp operational experience preferred
- Experience managing various workgroups including management, non-management, and contract labor work groups preferred
Skills
- Interpersonal skills
- Communication skills
- PC skills
- Verbal communication
- Written communication
- Teamwork
Location
- Envoy Air
Work Type
- Full-time
- Rotating shifts
- Nights
- Weekends
- Non-standard work schedules
Experience Level
- Team lead
- Supervisory
- Managerial
- Previous ramp operational experience preferred
- Experience managing various workgroups preferred
Education Level
- College degree or equivalent work experience
Salary/Compensations
- $64,350 - $65,338
Benefits
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs
- Comprehensive health and life benefits (subject to location)
About the Company
- Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
- Founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world.
- Headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, and a large ground handling operation in Los Angeles.
Equal Opportunity
- Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.