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About the Role

This role involves handling inquiries from prospective and existing ServiceNow partners, driving partner enablement, planning networking events, and managing partner information to contribute to ServiceNow's partner business growth.

Responsibilities

Handle inquiries from companies not yet ServiceNow partners regarding the ServiceNow Partner Program, providing program explanations and follow-up.
Respond to inquiries from newly onboarded partners regarding training content, licensing structure, and product overviews.
Drive partner enablement by leveraging existing partner training and enablement programs.
Plan and run networking events to connect implementation and reseller partners with ServiceNow skills.
Identify technically strong implementation partners as Focus Partners and support their advancement to higher partner tiers.
Connect partner and ServiceNow account teams to help create new business opportunities.
Translate English-language source materials for the program into Japanese-language materials for internal and external use.
Maintain partner tier status and keep partner information up to date in internal tools.
Manage KPIs and produce regular reporting on Partner Ecosystem growth.
Contribute to ServiceNow's partner business growth through other initiatives that expand the Partner Ecosystem.
Communicate effectively with business partners.
Collaborate with key business stakeholders, IT, external partners, and third-party software vendors to deliver effective, resilient solutions.
Manage multiple projects and tasks in parallel, prioritizing effectively to deliver results amid competing business demands.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Flexible communication and presentation skills with internal and external stakeholders.
Prior experience in new-partner onboarding in the IT industry is strongly preferred.
Ability to quickly learn new product knowledge and apply it to day-to-day work.
A proactive mindset for using AI to improve personal efficiency and maximize business outcomes.
English reading proficiency: accurate comprehension and the ability to produce Japanese-language materials from English source materials is required; fluent spoken English is not necessary.
Project management skills to manage multiple partners and events in parallel.
Strong ownership, with the ability to identify and engage the right internal stakeholders on one's own initiative.
Logical thinking to independently devise initiatives that drive Partner Ecosystem growth.
A hospitality mindset focused on building long-term partner relationships.
Strong teamwork and interpersonal skills.

Skills

AI integration
Communication
Presentation
New-partner onboarding
Product knowledge acquisition
AI for efficiency
English reading comprehension
Japanese language translation
Project management
Stakeholder engagement
Logical thinking
Teamwork
Interpersonal skills

Location

APAC - Asia Pacific

Work Type

Flexible
Regular

About the Company

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together.
Join us to put AI to work for people.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.