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About the Role

The Communications Associate will communicate the agency’s mission and work to all constituencies, with the support of the Director of Communications. This is a hands-on position requiring a positive attitude, excellent organizational and communication skills, clear understanding of relationship building and branding, the ability to work in a collaborative team environment, the talent to create compelling and appropriate design solutions, and the discipline to execute multiple projects simultaneously.

Responsibilities

Draft and produce written and visual content across formats, including blogs, emails, social media, newsletters, flyers, postcards, invitations, signage, presentations, and reports, that reflect Compass Family Services’ voice and values.
Take, select, and edit photographs for use across communications channels, maintaining organized photo libraries.
Compile and distribute the monthly client newsletter in collaboration with program staff.
Assist in identifying opportunities to improve language accessibility across communications materials and platforms.
Maintain and update Compass’ primary communications channels, including the website, email platform, and social media accounts, ensuring content is accurate, current, and aligned with the organization’s voice and values.
Maintain the communications calendar, ensuring deadlines and key dates are tracked and shared with relevant team members.
Assist with the management of the Google Ads account, including monitoring performance and implementing updates as directed.
Coordinate with internal stakeholders across teams to gather content, ensure alignment, and support timely dissemination of communications.
Track and compile web and social media analytics, providing regular reports and insights to inform ongoing communications efforts.
Apply Compass Family Services’ brand guidelines consistently across all materials and platforms, ensuring visual and messaging consistency.
Support the organization and distribution of brand assets, including photos, logos, and templates, for internal teams and external partners.
Support media relations efforts by maintaining media lists, tracking coverage, and assisting with coordination of media inquiries and interview logistics.
Help identify and track opportunities for external visibility, including events, panels, and community engagements for Compass leadership.
Execute day-to-day social media management, including scheduling and publishing posts across platforms, maintaining a social media content calendar, and creating engaging, platform-appropriate social media content.
Engage with Compass’ online community by responding to comments, liking posts, and amplifying relevant content.
Monitor and report on social media performance metrics and trends.

Requirements

One to two years of work experience in Digital Media, Communications, Marketing, Journalism, or a related field.
Exceptional writing and grammar skills with the ability to write clearly and persuasively.
An eye for design and experience creating branded collateral (flyers, reports, social media graphics, etc.).
Demonstrated understanding of the challenges facing homeless and low-income families and passion for supporting families to achieve stability.
Demonstrated commitment to diversity, equity, inclusion and belonging work.

Skills

Wix
Salesforce
Canva
Adobe Creative Suite
Meltwater
Hootsuite
Google Analytics
Google Ads
SEO
Professional social media content creation
Professional web content creation

Location

37 Grove St., San Francisco
Remote (up to one day per week after initial three months)

Work Type

Full time
Hybrid

Experience Level

1-2 years

Salary/Compensations

$66,000 - $72,000 annually

Benefits

4 weeks of vacation in the first year, 5 in the second.
Paid holidays
Sick time
Family leave
Health insurance fully covered
Dental insurance fully covered
Vision insurance fully covered
Long term disability insurance
Life insurance
Retirement account contribution (5% of salary after one year, vests during years 2-6)
Membership in OPEIU/Local 29 union

About the Company

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis.
We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an equal opportunity employer and actively seek to recruit a diverse workforce.
Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.
Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency.
Requests for reasonable accommodation apply to all aspects of the hiring process.