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About the Role

Mojo is looking for a highly organized, hands-on Workplace Experience & IT Manager to own the day-to-day operations and experience of our New York office, manage in-office events and hospitality, and serve as the internal owner of our technology operations. This role ensures the office is well run, employees and guests have a great experience, events are thoughtfully executed, and technology issues have a clear path to resolution.

Responsibilities

Own the day-to-day operation of Mojo's New York office
Ensure the office is organized, stocked, functional, welcoming, and ready for employees and guests
Manage relationships with the building, cleaning team, maintenance providers, security, and other workplace vendors
Own the physical workplace end-to-end, including facilities, repairs, access, conference rooms and AV, seating, supplies, food and beverage, mail, deliveries, and day-to-day office readiness
Maintain appropriate workplace safety, emergency, and operational procedures
Identify workplace issues before they become larger problems and drive them through resolution
Own the planning and execution of Mojo's recurring in-office programming, including weekly happy hours, employee gatherings, and other moments that bring the office to life
Lead the operational execution of Mojo-sponsored events, company meetings, celebrations, and client gatherings, including vendors, catering, food and beverage, AV, setup, breakdown, and run-of-show
Create a thoughtful hospitality experience for employees, candidates, clients, partners, and guests
Partner with People & Culture and other teams on programming objectives while independently owning the calendar, logistics, vendors, budgets, and execution
Build strong hospitality and event vendor relationships, continuously improve the in-office experience, and support occasional events outside standard office hours
Serve as Mojo's primary internal owner of our managed IT provider and other technology vendors, holding partners accountable for service levels and driving issues through resolution
Own the employee technology lifecycle, including equipment purchasing, provisioning, replacement, repair, recovery, and accurate asset inventory
Coordinate employee account creation, access changes, and deactivation with the appropriate partners
Oversee core workplace technology including internet, Wi-Fi, printers, conference-room AV, telecommunications, and related systems
Maintain clear documentation of systems, vendors, contracts, licenses, renewals, costs, processes, and escalation paths
Partner with leadership and external providers on security, compliance, device management, and other IT initiatives
Maintain visibility into workplace, event, and technology spend, reviewing invoices, tracking renewals, and identifying opportunities to improve service or reduce unnecessary costs
Own the workplace and technology components of onboarding, ensuring every new hire has their equipment, system access, building access, and workspace ready before day one
Partner closely with People & Culture on upcoming hires and departures, maintaining simple, repeatable onboarding and offboarding processes
Manage equipment collection, access removal, and asset tracking during offboarding so every employee's first and last day runs smoothly

Requirements

Experienced workplace, office operations, facilities, hospitality, events, or business operations professional
A natural owner who notices what needs to be done, takes initiative, and follows things through without requiring day-to-day direction
Exceptionally organized and able to balance planned priorities with the unexpected needs of a busy workplace
A genuine hospitality mindset: you anticipate needs, sweat the details, and care deeply about how employees and guests experience the space
Experienced in planning and executing employee events, office programming, or hospitality
Comfortable managing external IT providers and technology vendors, with enough technical fluency to understand an issue, communicate it clearly, and make sure the right person solves it
Strong at managing vendors, timelines, details, and budgets, and calm and resourceful when something unexpected happens
Clear, confident, discreet, and comfortable operating independently in a fast-moving, entrepreneurial environment

Skills

Vendor management
IT operations
Event planning
Hospitality
Facilities management
Office operations
Budget management
Communication
Organization
Problem-solving
Google Workspace
SaaS administration
Device management

Location

New York

Work Type

Onsite

Experience Level

Experienced

Salary/Compensations

Competitive salary

Benefits

401(k) with up to a 4% company match
Medical, dental, and vision insurance
Flexible paid time off
Paid parental leave
Culture & wellness Stipend
Five-week paid sabbatical for employees with five years of service
Twice monthly team meals
Pre-tax commuter benefits

About the Company

Mojo Supermarket is a fully integrated agency built on the creative philosophy "Break your Brain Good."
We create work that rewires the way people think and helps brands solve their biggest business challenges.
By combining strategic thinking with bold creative, we deliver ideas that generate outsized business results for clients including TikTok, Burger King, Chase, DoorDash, Ruggable, and more.