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About the Role
Salt & Straw is hiring Shift Coordinators to support daily shop operations, assist team members, and create great guest experiences in a fast-paced hospitality environment. This role involves customer service, supporting team workflows, providing coaching, and ensuring smooth day-to-day operations.
Responsibilities
- Coordinate daily shop operations to ensure a smooth and welcoming guest experience.
- Guide Scoopers throughout the shift, managing task assignments, breaks, and team support.
- Deliver exceptional customer service and thoughtfully resolve guest concerns.
- Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed.
- Coordinate opening, closing, and daily operational tasks to maintain shop standards.
- Coach and support Team Members through real-time feedback and training.
- Help maintain product quality, food safety, cleanliness, and workplace safety standards.
- Assist with inventory counts, supply management, cash handling, and daily documentation.
- Ensure third-party delivery orders are prepared accurately and meet quality standards.
- Foster a positive, inclusive work environment where Team Members feel supported and valued.
- Learn and share flavor stories to help guests discover their next favorite scoop.
- Partner with shop leadership to uphold operational standards and support team development.
Requirements
- Must be 18+ years old.
- Available to work evenings, weekends, and holidays.
- Able to work at least 3 shifts per week, including 2 closing shifts.
- Bring 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred).
- Enjoy coaching, motivating, and supporting others.
- Strong communication skills and a passion for customer service.
- Thrive in fast-paced, team-oriented environments.
- Excited to grow leadership skills and take on greater responsibility.
- Comfortable discussing flavors, offering samples, and creating memorable guest experiences.
- This role involves working in an environment where common food allergens are present.
Skills
- Customer service
- Coaching
- Team support
- Operations management
- Food safety
- Cleanliness
- Workplace safety
- Inventory management
- Supply management
- Cash handling
- Communication
Location
- Hayes - San Francisco, CA
Work Type
- Retail
- Hospitality
Experience Level
- 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
Education Level
- High school diploma or GED
Salary/Compensations
- $20.59 - $20.59 Hourly
Benefits
- Optional earned wages access
- 401(k) match with 50% company match up to 1% of your salary after three months
- Medical, dental, and vision coverage may become available after 780 hours worked
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
- Free, 24/7 access to licensed mental health professionals for you and your family
- Flexible scheduling
- 1 hour of Sick Time per 30 hours worked
- 12 weeks of Paid Parental Leave at 70% pay
- 2 hours of Paid Voting Time
- Up to $1,800/year for learning goals
- 30% Team Member discount
- Early access to new flavors
- Commuter FSA
- UHC Wellness Rewards
- Affordable FIGO Pet Insurance
About the Company
- At Salt & Straw, we believe in making it count—every shift, every scoop, and every guest interaction.
- Our values are: Create the Unbelievable, Show Up Generously, Act with Thoughtful Curiosity, Share Human Kindness, Make It Count.
Equal Opportunity
- Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
- We participate in E-Verify to confirm work authorization.