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About the Role
Factory is seeking a Member of Deployed Staff, Applied AI to lead the post-sales journey for strategic accounts. This role involves understanding customer software development processes, integrating Factory into their lifecycle, and driving adoption to enhance their engineering capabilities.
Responsibilities
- Own the technical relationship for accounts post-deal closure, collaborating with Account Executives and Solutions Engineers.
- Understand customer software development processes, identify friction points, and design deployment plans for transformation into software factories.
- Facilitate rapid customer go-lives and drive sustained adoption and consumption growth.
- Engage with executives and users to find high-leverage methods for increasing usage.
- Develop repeatable playbooks and automate operational tasks, monitoring consumption and proactively addressing dips or blockers.
- Collaborate with Engineering and Product teams to translate field insights into Factory capabilities.
- Synthesize customer needs, engineer motivations, product capabilities, and impact areas to drive successful outcomes.
Requirements
- Demonstrated ability to solve open-ended problems in unstructured environments and achieve results.
- Solid technical understanding of the software development lifecycle and systems design, with fluency in enterprise software development and shipping processes.
- Product management skills: organized, analytical, detail-oriented, and capable of aligning engineers and stakeholders towards solutions.
- Strong product intuition and user empathy, with the ability to build credibility with engineers at customer sites and within Factory's Product and Solutions Engineering teams.
- A builder mentality, comfortable with ambiguity, and a fast-paced approach to developing the function.
- Experience in a high-growth startup environment with fluid roles and high ownership is desirable.
Skills
- Applied AI
- Technical Product Management
- Solutions Architecture
- Technical Consulting
- Engineering
- Customer Engagement
- Systems Design
- Software Development Lifecycle
- Data Analysis
Location
- Remote
Work Type
- Full-time
Experience Level
- Member of Deployed Staff
About the Company
- Factory's mission is to create a world where software builds and improves itself.
- We provide a platform for self-improving software development, enabling enterprise engineering teams to become autonomous software factories.
- Our customers include Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile.
- Factory helps organizations ship code, review PRs, run tests, and deploy continuously, becoming smarter with each cycle.
- The company raised $200M in 2026 at a $5B valuation, with total funding exceeding $400M.
- Factory is backed by investors such as Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).