AFOM (Assistant Front Office Manager) - Marriott Long Island
Blue Sky Hospitality Solutions · NY, US
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About the Role
Marriott Long Island is seeking a hands-on Assistant Front Office Manager to lead daily front office operations, support associates, and ensure an exceptional guest experience at a 619-room, full-service hotel.
Responsibilities
- Lead daily front office operations, including arrivals, departures, room assignments, billing, and shift transitions.
- Maintain a visible presence in the lobby and at the front desk, supporting associates during peak periods.
- Coach front desk associates on service standards, accuracy, professionalism, and guest recovery.
- Resolve guest concerns promptly, follow through on commitments, and escalate issues appropriately.
- Coordinate airline crew and group arrivals, departures, and special requirements.
- Partner with Housekeeping and Engineering to manage room readiness, maintenance needs, and guest requests.
- Support scheduling, staffing coverage, onboarding, training, and associate accountability.
- Monitor Marriott guest feedback and help turn recurring concerns into measurable improvements.
- Ensure accurate cash handling, payment processing, billing, and operational records.
- Serve as Manager on Duty as assigned and support hotel safety and emergency procedures.
Requirements
- At least two years of hotel front office experience, including supervisory or leadership responsibilities.
- Marriott experience strongly preferred; full-service hotel experience highly desirable.
- Working knowledge of hotel property management systems; familiarity with Marriott systems preferred.
- Strong judgment, organization, communication, and guest service skills.
- The ability to manage competing priorities calmly in a high-volume environment.
- A hands-on leadership approach and willingness to coach, support, and hold associates accountable.
- Experience with airline crew business, group operations, or a union environment is a plus.
- Availability to work varied shifts, including evenings, weekends, and holidays.
Skills
- Front office operations
- Guest service
- Supervisory skills
- Leadership
- Communication
- Organization
- Problem-solving
- Cash handling
- Billing
- Scheduling
- Training
Location
- Uniondale, NY
Work Type
- Full-Time
- On-Site
Experience Level
- Supervisory
- Leadership
About the Company
- Marriott Long Island is a 619-room, full-service hotel serving business travelers, airline crews, groups, and leisure guests.
Equal Opportunity
- Marriott Long Island is an equal opportunity employer.