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About the Role
Support the development of early-career technical talent by providing technical coaching, ticket-queue guidance, and performance feedback to Intern Trainees and Interns.
Responsibilities
- Provide day-to-day technical coaching and guidance to Intern Trainees and Interns.
- Monitor ticket activity and service-board work to reinforce quality, standards, prioritization, documentation, process adherence, and ownership.
- Track technical development, performance, and readiness throughout the internship program.
- Review technical work and provide practical, timely feedback.
- Handle or appropriately route technical escalations from developing engineers.
- Deliver individual and group coaching sessions focused on troubleshooting, technical judgment, service quality, communication, accountability, and support best practices.
- Partner with the Team Lead, Talent Development to execute development frameworks, identify skill gaps, and improve the internship operating model.
- Identify patterns across intern performance and recommend training, documentation, process, or coaching improvements.
- Develop and maintain technical training resources, documentation, exercises, and learning experiences.
- Help translate successful internship-development practices into repeatable approaches for onboarding and continued development.
Requirements
- 2+ years of experience in IT support, systems engineering, service delivery, or a similar technical environment.
- Strong troubleshooting ability with practical knowledge of support engineering, ticket management, escalation practices, and service-quality expectations.
- Experience coaching, mentoring, training, or developing interns, junior engineers, or other early-career technical professionals.
- Working knowledge of Microsoft Windows endpoint administration, Microsoft 365, Outlook, Microsoft Office applications, Microsoft Intune, and device-management concepts.
- Working knowledge of identity, access, and account-administration concepts.
- Foundational knowledge of networking and remote connectivity, including TCP/IP, DNS, VPN technologies, and common connectivity troubleshooting.
- Ability to evaluate technical work quality, identify development patterns, and reinforce best practices through clear and actionable feedback.
- Strong written and verbal communication skills.
- Strong organization, ownership, consistency, and follow-through.
- Ability to balance technical troubleshooting, coaching, performance observation, documentation, and multiple development priorities.
Skills
- IT support
- Systems engineering
- Service delivery
- Troubleshooting
- Ticket management
- Escalation practices
- Service quality
- Coaching
- Mentoring
- Training
- Microsoft Windows endpoint administration
- Microsoft 365
- Outlook
- Microsoft Office applications
- Microsoft Intune
- Device management
- Identity and access management
- Account administration
- Networking
- Remote connectivity
- TCP/IP
- DNS
- VPN technologies
- Communication skills
- Organization
- Ownership
- Consistency
- Follow-through
Location
- New York, NY
Work Type
- Full-Time
- Salaried
Experience Level
- Early-career technical talent development
- 2+ years of experience in IT support, systems engineering, service delivery, or a similar technical environment
Benefits
- Competitive salary
- Comprehensive benefits
- Great perks
About the Company
- Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for hedge funds and other investment firms.
- Founded in 2016, we have grown year over year through our uncompromising focus on service.
- We value ownership, execution, growth, intelligence, and camaraderie.
- We offer a competitive salary, comprehensive benefits, and great perks to our global Team.
- We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.
Equal Opportunity
- Atlas Technica is proud to be an Equal Employment Opportunity employer.
- We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.