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About the Role

We are seeking a professional Field Property Claims Adjuster with a passion for customer service and a proven record of success. The position encompasses delivering flawless service to members and independent agency partners, developing ease of doing business practices that result in efficient and timely operational support for the organization.

Responsibilities

Handle claims in a quality manner delivering on standards of accuracy, efficiency, customer service and regulatory compliance.
Represent the company in interactions with members, agents, as well as internal stake-holders in underwriting, product management and finance.
Resolve claims and respond to inquiries involving members, agents, vendors, defense and plaintiff attorneys.
Manage first notice of loss and claim assignment.
Determine coverage, damages, reserve and resolve claims.
Handle subrogation on closed files.
Appraise and assess new risks and some Catastrophe planning.
Make appropriate coverage determinations, reserve and resolving claims, status updates with agents, members and vendors, and reserve decisions on individual files.
Approve payments for loss cost or loss adjustment expenses.
Enter and access damaged buildings and climb ladders to assess roof damage.

Requirements

7-10+ years of experience in prior P&C claims.
State adjuster licenses and CE credits must be maintained as required by state regulations.
Proficient in MS Office applications (Word, Excel).
Strong relationship management and customer services skills.
Ability to inspect and assess properties.
Ability to work independently.
Consistent travel within an assigned territory to members’ homes.
Excellent interpersonal, listening, organizational, written, and oral communication skills.
Attention to detail, analytical and solid problem solving skills.
Proficient in excel, word, web applications.
Ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
Agile learner who can quickly absorb information and apply it to current business situations.
Current P&C and E&S licensing are required to perform this job, which must be obtained within the first 90 days of hire if not already possessed.

Skills

Customer service
Relationship management
MS Office applications (Word, Excel)
Property inspection and assessment
Independent work
Interpersonal communication
Listening skills
Organizational skills
Written communication
Oral communication
Attention to detail
Analytical skills
Problem solving
Excel proficiency
Word proficiency
Web application proficiency
Integrity
Team spirit
Enthusiasm
Trust building
Credibility
Agile learning

Location

Westchester
Manhattan

Work Type

Field
Full-time

Experience Level

7-10+ years

Education Level

Bachelor's degree preferred

Benefits

Opportunities to stretch and grow
Professional and personal development
On-the-job learning
Clarity and kindness
Support in good times and bad
Community that cares

About the Company

We are a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members.
We provide exceptional service, hospitality and care, partner with our members to help prevent losses and create smart insurance solutions at fair prices.
Our mission is to create a membership experience so compelling that our members never want to leave.