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About the Role
The Concession Manager plays a key role in achieving store standards by leading by example, embracing an entrepreneurial spirit, and inspiring their teams through passion and belief in our brands. Our stores are the main touch points with our consumer base and act as a window to our great brands, requiring first-class experience and unquestionable in-store standards.
Responsibilities
- Partner with Area Manager to build business opportunities and achieve Company standards/goals, including sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Foster a positive store experience by treating all customers and staff members fairly and consistently.
- Perform Manager-on-duty functions, manage store opening/closing, and oversee the sales floor.
- Ensure "door to floor" best practices, visual merchandising directives, and standards for sales floor and back room are executed, continually reviewing standards for clear and consistent execution.
- Manage daily sales, payroll, controllable expenses, goals, and company initiatives, aligning activities to meet business goals.
- Analyze store level reports and create action plans to improve results.
- Lead weekly management and staff meetings, and participate in regional meetings.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
- Coordinate appropriate action plans considering consequences and budget decisions.
- Communicate daily with staff on individual sales goals, key performance indicators, product sales, and other information to help them provide unparalleled service and achieve goals.
- Assist with manpower planning, identification, recruitment, interviewing, hiring, and orientation processes, recruiting store personnel with diverse perspectives, experiences, and backgrounds.
- Own the training and development of employees, ensuring proper orientation and role-specific training.
- Provide and document daily, weekly, and monthly training and coaching for employees.
Requirements
- Extensive experience in connecting to consumers in a brand retailer is essential.
- Experience with retail operations, budgeting, planning, sales, and people management.
- Previous people management experience.
- Ability to act with purpose to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to cultivate belonging.
- Ability to collaborate to win and recognize/celebrate contributions and achievements of others.
- Courageous in giving feedback that promotes positive behavioral change.
- Ability to adapt fast and work with pace.
- Energetic and inspires trust, showing a clear presence on the shop floor.
Skills
- Sales
- People Management
- Retail Operations
- Budgeting
- Planning
- Communication
- Collaboration
- Feedback
- Adaptability
- Customer Service
Location
- New York City
Work Type
- Full-time
Experience Level
- Manager
About the Company
- TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
- The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories.
- Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: Fashion, Art, Music, Entertainment and Sport.
- Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring energy and inspiration to the brand.
- PVH focuses its passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
- PVH is driving fashion forward for good, as one team with one vision and one plan.
- PVH’s people are a great strength, with a collective desire to create a workplace environment where every individual is valued, and every voice is heard.
- PVH is committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
Equal Opportunity
- PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
- In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.