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About the Role
Lead the growth of Maverik’s online ordering business through platforms like DoorDash and Uber Eats, turning ideas into action to make grabbing Maverik favorites more convenient. This role matters because you’ll bring teams and ordering partners together to create a better customer experience and grow profitable digital sales, helping Maverik reach more customers.
Responsibilities
- Own the end-to-end digital ordering experience across third-party marketplaces and other digital sales channels, ensuring accurate representation and optimization of products, pricing, merchandising, brand presence, and customer experience.
- Serve as the primary business owner and relationship manager for third-party digital commerce partners, including platforms such as Uber Eats, DoorDash, and other ordering or delivery providers.
- Manage the performance and economics of digital sales channels by establishing and monitoring key performance indicators and identifying opportunities to improve sales, transactions, conversion, average order value, customer adoption, repeat usage, order accuracy, profitability, commissions, fees, costs, and service levels.
- Partner closely with the Customer Fanatics team to ensure the digital ordering experience aligns with Maverik's customer experience strategy and provides a seamless experience across digital platforms and in-store fulfillment.
- Work closely with Operations, Commercialization, FEM leadership, and store teams to establish and continuously improve store-level processes supporting digital ordering, including order fulfillment, pickup procedures, store readiness, equipment, signage, customer handoff, and onsite execution and training.
- Work directly with key business partners to monitor the performance and execution of the digital ordering program, resolve issues, and ensure consistent and effective execution across Maverik locations.
- Partner with Technology and other internal stakeholders to ensure digital ordering platforms are properly integrated with Maverik systems, including order transmission, payment processing, reporting, and reconciliation.
Requirements
- 5+ years of experience in product management, digital commerce, eCommerce, third-party marketplaces, digital ordering, retail operations, or a related field.
- Experience analyzing business performance, sales, costs, commissions, fees, and other financial metrics to identify opportunities and support business decisions.
- Strong analytical, communication, and stakeholder management skills with the ability to collaborate cross-functionally, influence without direct authority, manage external business relationships, and translate customer and business needs into actionable strategies.
Skills
- Product Management
- Digital Commerce
- eCommerce
- Third-party Marketplaces
- Digital Ordering
- Retail Operations
- Business Performance Analysis
- Sales Analysis
- Cost Analysis
- Commission Analysis
- Fee Analysis
- Financial Metrics Analysis
- Analytical Skills
- Communication Skills
- Stakeholder Management
- Cross-functional Collaboration
- Influence without Authority
- External Business Relationship Management
- Strategy Development
Location
- Salt Lake City Headquarters
Work Type
- Full-time
- In-office
Experience Level
- 5+ years
Education Level
- Bachelor’s degree in Business, Marketing, eCommerce, Digital Commerce, Retail Management, Technology, or a related field preferred.
Salary/Compensations
- $110,000-$120,000/year + DOE and Bonus Opportunities
Benefits
- Full Health, Dental, and Vision Package with company contribution to cost
- In-Store and Fuel Discounts
- Retirement plan with company match (401K)
- Eligible for the annual incentive bonus program
- Profit Sharing
- Comprehensive Paid Time-Off Policy
- Additional perks and benefits
About the Company
- At Maverik, we don’t just offer jobs, we offer adventures.