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About the Role
The Sales Manager is responsible for the full sales cycle for assigned property or properties, handling a high volume of customer inquiries while ensuring guests feel taken care of in a professional and friendly manner.
Responsibilities
- Handles a high volume of customer inquiries for individual business travel.
- Solicits new accounts to meet/exceed room revenue goals through telephone solicitation, outside sales calls, trade shows, site inspections, and written communication.
- Solicits existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, trade shows, site inspections, and written communication.
- Prepares correspondence to customers, internal booking reports, and file maintenance.
- Communicates with other departments to ensure reservations are complete to customer satisfaction.
- Participates in pre-convention meetings, training, and other sales-related meetings as required.
- Attends community/social events and industry meetings.
- Develops and maintains knowledge of market trends, competition, and customers.
- Meets productivity goals as assigned by VP Sales & Marketing.
Requirements
- Proven experience (typically 2-3 years) in sales or account management, preferably within a hotel or hospitality environment.
- Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Excellent interpersonal and communication skills, with the ability to build rapport with clients, vendors, and internal teams.
- Proficiency in event management software (SalesForce/ Delphi) and Microsoft Office Suite (e.g., Excel, Word, PowerPoint).
- Knowledge of hotel operations and services, including catering, audio-visual, and room setups.
- Professionalism.
- Ability to delight by anticipating guest needs and responding in a friendly, helpful manner.
- Ability to display a consistently caring and respectful attitude.
- Act as a gracious host to guests, vendors, and candidates for employment.
Skills
- Sales cycle management
- Customer inquiry handling
- Account solicitation
- Telephone solicitation
- Outside sales calls
- Trade shows
- Site inspections
- Written communication
- Correspondence preparation
- Report preparation
- File maintenance
- Interdepartmental communication
- Meeting participation
- Market trend analysis
- Competition analysis
- Customer analysis
- Productivity goal achievement
- Organizational skills
- Attention to detail
- Project management
- Interpersonal skills
- Communication skills
- Rapport building
- Event management software proficiency
- Microsoft Office Suite proficiency
- Hotel operations knowledge
- Catering knowledge
- Audio-visual knowledge
- Room setup knowledge
- Guest service
- Anticipating guest needs
Location
- Atlanta, Georgia
Work Type
- Full-time
Experience Level
- 2-3 years
Education Level
- Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field preferred.
Salary/Compensations
- Competitive Pay
Benefits
- Free Parking
- On Bus Route
- Early Access to Earned Wages
- Medical, Dental and Vision Insurance
- Travel Discounts
- 401K Match
- PTO After 90 Days
About the Company
- North Point Hospitality was started in 1978 and is located in Atlanta, Georgia.
- We build high-quality hotels in popular areas.
- We’ve worked with big hotel companies like Hilton and Marriott to create these projects.
- So far, we’ve built 38 hotels from the ground up, investing over $600 million.
- Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands.
- We’re also working on 5 more hotels that are either being built or planned.