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About the Role

The Asset Protection Investigator protects company assets and reduces risk across all brands and channels by identifying fraud, theft, policy violations, and Asset Protection concerns through various systems and reports. This role conducts investigations, develops case summaries, compiles documentation, and prepares findings for internal teams and external agencies. The Investigator also maintains department files and supports daily responsibilities.

Responsibilities

Proactively analyze and investigate associate and customer activity across retail stores and online channels to identify fraud, policy violations, and Asset Protection concerns using exception-based reporting, AI-assisted analysis, and department reporting.
Conduct thorough investigations across all brands and channels into suspected internal and external fraud, theft, and policy violations, ensuring timely and objective case resolution.
Prepare and deliver accurate, well-documented investigations for the Asset Protection team and other internal departments such as Legal, HR, and, when appropriate, law enforcement partners or financial institutions.
Maintain department files, records, and investigative documentation in accordance with company standards and record-keeping requirements.
Complete daily and weekly duties including case reporting, case auditing, PCI compliance hotlines, and CCPA review.
Document case activity and maintain accurate case management records to support trend analysis, statistical reporting, and senior leadership updates.
Provide investigative support and expertise to Asset Protection Managers, Directors, the Vice President, and cross-functional partners including Legal, HR, and Risk Management to address complex risk-related issues.
Build and maintain trusted relationships with internal business partners, law enforcement, financial institutions, associates, and customers while managing sensitive and confidential information with professionalism and discretion.
Review systems and documentation to identify gaps, ensure compliance with company policies, procedures, and Asset Protection standards, and recommend opportunities for improvement.
Develop ad hoc queries, AI prompts, reports, and case summaries using data management and reporting tools to support investigations and informed decision-making.
Complete special projects and additional responsibilities with urgency, adaptability, and commitment to departmental goals.

Requirements

Minimum of 5-10 years of experience in Asset Protection, retail, or care center environment.
Strong intermediate database and spreadsheet management skills, including Microsoft Excel, Power BI, and MicroStrategy.
Knowledge of social networking platforms and basic online investigative tools preferred but not required.
Experienced in AI-assisted analysis and reporting, is a plus.
Experience with exception-based reporting systems, such as Appriss Secure 5, is a plus.
Wicklander integrity interview certification preferred but not required.
Ability to sit for prolonged periods of time.
Ability to type on a keyboard and operate a PC.
Ability to communicate by telephone, Zoom and Teams.
Ability to work remotely.
WSI will not now or in the future commence an immigration case or sponsor an individual for this position, including H-1B or other employment-based immigration.
This role is not eligible for relocation assistance.

Skills

Investigative skills
Analytical skills
Clear communication
Process-driven thinking
Effective partnerships
Microsoft Excel
Power BI
MicroStrategy
Social networking platforms
Online investigative tools
AI-assisted analysis
Exception-based reporting systems
Data management
Reporting tools

Location

Remote

Work Type

Remote
Full-time

Experience Level

5-10 years

Benefits

A generous discount across all Williams-Sonoma, Inc. brands through multiple shopping channels
A 401(k) plan and other investment opportunities
Paid vacation, holidays, and other time-off programs
Health benefits, including medical, dental, and vision insurance; health and dependent care tax-free spending accounts; medical, family, and bereavement leave; domestic partner benefits; short- and long-term disability programs; life and travel insurance; and an employee assistance program
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-functional career opportunities
Location-specific sample sales
A business casual work environment
San Francisco-based bike share program
Time off to volunteer
Matching donations to qualifying nonprofit organizations
Company-sponsored community involvement opportunities
Various discounts on local businesses

About the Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Equal Opportunity

Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.