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About the Role

ABACUS is seeking Generator Service Technicians dedicated to delivering the best customer service experience. Technicians will manage troubleshooting and repair of whole-home generators, perform regular maintenance, and suggest service upgrades. ABACUS emphasizes employee development, a positive culture, internal promotion, and community partnership.

Responsibilities

• Perform service on whole-home, standby generator equipment (residential).
• Perform routine maintenance tasks, such as oil and filter changes, coolant flushes, and battery checks.
• Diagnose and troubleshoot generator malfunctions, electrical and mechanical issues, and perform necessary repairs or component replacements.
• Respond to emergency service calls and resolve generator issues in a timely and efficient manner.
• Collaborate with clients, dispatch, managers, and other team members to understand service requirements, provide technical support, and ensure customer satisfaction.
• Stay up-to-date with industry advancements, emerging technologies, and best practices in generator maintenance and repair.
• Adhere to safety protocols and guidelines to promote a safe working environment.
• Maintain a clean and organized work area, ensuring proper storage and handling of tools, equipment, and materials.

Requirements

• High school diploma or equivalent qualification.
• Generac (air-cooled) certification required.
• Working as a Generac Service Technician for at least 6+ months.
• Excellent problem-solving and analytical skills, with attention to detail and a methodical approach to tasks.
• Valid Texas Driver’s License that can withstand insurance review.
• Basic to intermediate skills in Microsoft Windows, including Word and Excel.
• Able to climb in and out of box trucks/vans easily.
• Able to lift over 75 pounds.
• Able to work in the summer heat.

Skills

• Generac (air-cooled) certification
• Generac (liquid-cooled) certification
• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Service Titan experience
• Electrical troubleshooting
• Mechanical troubleshooting

Location

• Austin

Work Type

• Dispatch from home

Experience Level

• 6+ months as a Generac Service Technician

Education Level

• High school diploma or equivalent
• Technical certifications or vocational training in electrical or mechanical engineering preferred
• Generac (air-cooled) certification required
• Generac (liquid-cooled) certification highly preferred

Salary/Compensations

• Market Value Compensation
• Ability to receive additional commissions/spiffs on service upgrades
• Ability to receive commission when you refer other trades to customer’s home

Benefits

• New company truck
• Gas card
• Paid tolls
• Tools provided
• PTO
• Health, Vision and Dental plans
• 401K Retirement Plan with company match up to 30%
• Life Insurance
• Short-Term and Long-Term Disability
• FSA
• EAP
• Legal Services
• Identity Theft
• Give aways and other prizes
• Career growth, training, and education

About the Company

• ABACUS has a family-like culture.
• ABACUS provides an exceptional customer experience.
• ABACUS believes in employee development, having a positive culture, promoting from within, and being a strong partner within our communities.
• Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer.

Equal Opportunity

• We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
• The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.