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About the Role
The Director of Practice Management serves as a strategic advisor to Practice and Industry Leaders, facilitating collaboration and resource allocation to achieve firm goals. This role involves business consulting, operational leadership, and cross-functional collaboration to identify opportunities, solve business needs, and advance best practices.
Responsibilities
- Serve as the primary point of contact and strategic partner to industry and practice group leadership on all strategic and operational matters.
- Lead the development of practice/industry group business plans aligned to the firm strategic plan in coordination with business professional teams.
- Drive execution of the business plan, monitor progress to goals, and communicate status against plan.
- Lead project management of Practice/Industry key initiatives.
- Organize and execute periodic Practice/Industry group meetings by developing agendas, organizing speakers/participants, preparing/overseeing presentations, facilitating meetings, and ensuring follow-up of next steps.
- Foster engagement and a positive, collaborative culture.
- Partner with Finance in development of revenue budgets and forecasts.
- Partner with Business Professional teams in development, prioritization and management of Practice/Industry expense budgets.
- Partner with Finance/Practice Analytics team in development of strategies to improve performance metrics and profitability.
- Support Pricing team in the development and approval of alternative fee arrangements.
- Partner with Marketing and Business Development to align resources, identify cross-selling opportunities, and support go-to-market strategies.
- Provide input to and visibility for Client Development and Marketing initiatives.
- Support the development, implementation, and monitoring of client satisfaction programs.
- Support pipeline management and Salesforce data cleanliness efforts.
- Partner with the Talent Engagement team to monitor utilization metrics, identify skill gaps and training needs, and support compliance with firm policies.
- Partner with Talent Acquisition team to identify talent needs and support recruitment and on-boarding efforts.
- Lead lateral hire integration process.
- Support Talent Performance and Advancement team to ensure an effective performance review and advancement process.
- Provide input to Talent Learning and Development team on training needs.
- Collaborate with General Counsel and Risk Management to ensure efficient and streamlined new client/matter intake and approval process.
- Partner with Technology and Knowledge Management teams on key initiatives and solutions.
- Partner with C-Suite and Business Professional teams to assimilate information across teams and deliver data-driven performance reporting and recommendations.
- Drive process improvement and the sharing of best practices across teams.
- Maintain documentation of processes, policies, and operational needs.
- Perform other duties and special projects as assigned.
Requirements
- Bachelor’s degree required, MBA preferred.
- Minimum of 8 years of progressive experience in business administration, practice management, or business operations within a professional services environment.
- Proven ability to lead cross-functional teams and manage complex projects in a collaborative manner within a matrix organization.
- Exceptional strategic business planning skills, with the ability to develop long-range initiatives that align organizational goals with market opportunities and operational capabilities.
- Strong project management and prioritization skills.
- Strong financial acumen and budgeting skills.
- Ability to proactively identify problems, develop practical solutions, and deliver on-time, on-budget results.
- Excellent interpersonal, written, and verbal communication skills.
- Exceptional executive presence and presentation skills.
- Sound independent judgment, tact, and discretion in handling sensitive and confidential information.
- Ability to build trust and lead through influence.
- Adaptability, initiative, and a positive, can-do attitude in a fast-paced evolving environment.
- Proficiency in Microsoft Office Suite, project management tools, and business intelligence tools.
- Proficiency in Salesforce or other CRM, with tableau reporting a plus.
Skills
- Business administration
- Practice management
- Business operations
- Strategic business planning
- Project management
- Prioritization
- Financial acumen
- Budgeting
- Problem identification
- Solution development
- Interpersonal communication
- Written communication
- Verbal communication
- Executive presence
- Presentation skills
- Independent judgment
- Tact
- Discretion
- Adaptability
- Initiative
- Microsoft Office Suite
- Project management tools
- Business intelligence tools
- Salesforce
- CRM
- Tableau reporting
Location
- United States
Work Type
- Full-time
Experience Level
- 8+ years of progressive experience
Education Level
- Bachelor's degree
- MBA preferred
Salary/Compensations
- $215,000 - $285,000
Benefits
- Full range of medical, financial and/or other benefits dependent on the position
About the Company
- Manatt, Phelps & Phillips, LLP is a multidisciplinary, integrated national professional services firm with eleven offices across the United States.
- The firm has over 500+ professionals and 350+ business professionals.
- Manatt is known for quality and an extraordinary commitment to clients.
- The firm's groundbreaking approach brings together legal services, advocacy and business strategy, differentiating it from competitors and providing a distinct value proposition.
Equal Opportunity
- EEO/AA EMPLOYER/Veterans/Disabled
- Manatt is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic protected under applicable federal, state, or local law.
- Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.
- This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
- If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
- Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.
- In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph.
- If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).