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About the Role
As a Concierge Associate, you are the face of the workplace, delivering a warm, polished, and personalized experience for every guest, client, and colleague. You set the tone, ensuring every interaction feels seamless, thoughtful, and memorable, and directly shape how guests and employees perceive the organization.
Responsibilities
- Welcome guests and employees with a professional, friendly, and engaging approach
- Manage visitor registration, check-ins, and meeting coordination
- Serve as the primary point of contact for front-of-office needs
- Deliver personalized service by anticipating needs and accommodating special requests
- Maintain a clean, organized, and welcoming reception and common areas
- Conduct regular floor walks to ensure spaces are fully stocked and presentable
- Collaborate with internal teams to ensure seamless service delivery
- Support meeting room bookings, workplace requests, and guest services
- Utilize workplace technology to manage requests efficiently
- Track guest preferences and create thoughtful, memorable interactions
- Continuously look for ways to elevate the overall workplace experience
Requirements
- High school diploma or equivalent required
- 1–2+ years of experience in hospitality, concierge, or client-facing roles preferred
- Strong organizational, time management, and problem-solving skills
- Professional presence with a service-driven mindset
- Ability to lift or move items up to 40–60 lbs. (with assistance)
- Ability to stand, walk, bend, and remain active throughout the day
- Manual dexterity to operate office and reception equipment
Skills
- Strong communication and interpersonal skills
- A genuine passion for hospitality and customer service
- Ability to multitask and stay organized in a fast-paced environment
- Confidence working independently and as part of a team
- Proficiency with Microsoft Office and workplace technology
Work Type
- Monday–Friday | 8:00 AM – 5:00 PM
Experience Level
- 1-2+ years
Education Level
- High school diploma or equivalent
Benefits
- Career Growth opportunities
- Learning & Development programs
- Talent recognition programs
- Paid Time Off (Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked)
- Bonuses for employee and client referrals
- Medical, Dental, Vision
- HCFSA, DCFSA, HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
- Legal Program, Identify Theft Protection
- Pet Discounts, Pet Insurance
- Group Home and Auto Insurance
- EAP, Short Term Disability, Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
Equal Opportunity
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.