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About the Role

Seeking a motivated, results-driven Inside Sales Representative responsible for managing customer relationships and sales opportunities from initial inquiry through contract completion. This role involves working with prospective and established customers to understand project requirements, review construction documents, develop quotes, finalize contracts, and ensure a positive customer experience.

Responsibilities

Manage the sales process from initial customer inquiry through quoting, contract execution, and transition to internal teams.
Respond promptly to inbound inquiries and prospective customer requests.
Conduct outbound calls and proactive follow-up with prospective customers.
Maintain consistent follow-up with leads to move qualified opportunities through the sales process.
Develop new customer relationships while maintaining and strengthening relationships with established customers.
Identify opportunities to generate additional business from existing customers.
Develop a strong understanding of customer needs, project requirements, timelines, budgets, and expectations.
Present company products and services professionally.
Effectively communicate product benefits, capabilities, pricing, and value to customers.
Address customer questions, concerns, and objections.
Negotiate and close sales accurately.
Finalize contracts and related sales documentation.
Maintain accurate records of leads, opportunities, customer interactions, quotes, contracts, and sales activity.
Review blueprints, plans, specifications, and other project documentation.
Interpret construction drawings and technical information to develop accurate quotes.
Gather necessary project information from customers to ensure accurate quotes and contracts.
Identify and communicate issues within project documentation.
Clarify project specifications, dimensions, materials, and timelines with customers.
Coordinate with internal departments to ensure accurate communication of sales process information.
Prepare accurate and timely quotes, estimates, and proposals.
Review pricing and project requirements for quote accuracy.
Explain quotes and pricing to customers.
Make revisions to quotes based on changes in customer requirements.
Finalize contracts and obtain required customer approvals.
Ensure contracts accurately reflect agreed-upon terms.
Maintain organized records of quotes, contracts, and revisions.
Serve as a primary point of contact for customers throughout the sales process.
Provide timely, professional, and responsive customer service.
Maintain regular communication with customers and provide status updates.
Build long-term relationships with established customers.
Address customer concerns promptly and escalate issues when appropriate.
Set realistic expectations and ensure customer commitments are clear.
Follow up with customers after the sale to support a positive experience.
Utilize company systems and CRM tools to track sales activities.
Maintain accurate customer and sales records.
Monitor lead activity, follow-up, conversion rates, and sales performance.
Meet established sales, activity, and customer service expectations.
Prioritize and manage multiple leads, quotes, projects, and customer relationships.
Maintain a high level of responsiveness and follow-through.
Stay knowledgeable regarding company products, services, pricing, and industry trends.
Perform other duties as assigned.

Requirements

Previous experience in inside sales, construction sales, building materials, customer service, or a related field preferred.
Strong knowledge of residential construction, home building, building materials, or construction processes strongly preferred.
Experience reviewing blueprints, construction plans, specifications, or similar technical documentation preferred.
Experience preparing quotes, estimates, proposals, or contracts preferred.
Experience working with homeowners, contractors, builders, developers, or other construction-related customers highly desirable.
Demonstrated ability to develop new customer relationships while maintaining existing accounts.
Strong sales, negotiation, and closing skills.
Excellent verbal and written communication skills.
Strong customer service and relationship-management skills.
Ability to understand technical information and explain it clearly to customers.
Strong attention to detail and accuracy.
Excellent organizational and time-management skills.

Skills

Sales
Business Development
Customer Relationship Management
Quoting
Contract Finalization
Blueprint Review
Construction Document Interpretation
Negotiation
Closing Sales
Customer Service
Communication
Relationship Building
Technical Information Comprehension
Organization
Time Management
CRM Utilization

Location

Remote

Work Type

Full-Time
Hourly

Experience Level

Preferred experience in inside sales, construction sales, building materials, customer service, or related field.
Preferred experience reviewing blueprints, construction plans, specifications, or similar technical documentation.
Preferred experience preparing quotes, estimates, proposals, or contracts.
Highly desirable experience working with homeowners, contractors, builders, developers, or other construction-related customers.

Benefits

Health Insurance Options
Retirement Plan Options
Paid Time Off
401k with a match
Career Growth Opportunities

About the Company

Superior Walls is committed to creating an inclusive workplace and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.
All employment decisions are based on qualifications, merit, business needs, and job-related factors.
Nothing contained in this job description should be construed as creating an employment contract, express or implied. Employment with Lake City Homes is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
This job description is intended to provide a general overview of the position and is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the role. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs evolve.

Equal Opportunity

Superior Walls is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.
All employment decisions are based on qualifications, merit, business needs, and job-related factors.