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About the Role
Under the direction of the Head Of IT, takes complete responsibility for the day-to-day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends.
Responsibilities
- Supervise, evaluate, and train IT operations staff, including off-hour coverage.
- Arrange training and assist end users in learning and using new applications.
- Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information.
- Maintain operational dashboards, daily health checks, and system availability reports.
- Collaborate with internal teams to resolve recurring technical issues and improve operational workflows.
- Maintain and update standard day-to-day operating procedures.
- Support patching, change management, and scheduled maintenance activities.
- Assist with disaster recovery tests and business continuity planning exercises.
- Contribute to compliance, audit, and security tasks by generating logs and documentation.
- Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations.
Requirements
- Knowledge and experience in general banking IT operations, technical support, and/or infrastructure monitoring.
- Familiarity with ITIL practices for incident, problem, and change management.
- Basic understanding of Windows/Linux servers and networking concepts.
- Strong analytical, troubleshooting, and communication skills.
- Knowledge of Computer Operating Systems, Windows, and Microsoft applications.
- Proficiency in Mandarin highly desirable.
Experience Level
- 3 to 7 years of related experience and/or training.
Education Level
- Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience.