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About the Role
As a Customer Service Specialist, you'll be the voice of our organization, delivering exceptional support to our customers while building lasting relationships. You will handle a variety of customer inquiries with professionalism, care, and a genuine commitment to resolution. This position offers the opportunity to make a meaningful impact by ensuring every customer interaction reflects our commitment to excellence and customer satisfaction.
Responsibilities
- Handle incoming emails and faxes from customers with professionalism, empathy, and enthusiasm
- Provide accurate and detailed information to customers regarding services, products, and pricing options
- Investigate and resolve customer inquiries and concerns promptly and efficiently
- Set up new customer accounts and process order entries with precision and attention to detail
- Maintain comprehensive and accurate records of all customer interactions, documenting actions taken and outcomes in the database
- Identify when escalation is necessary and transfer calls or inquiries to appropriate team members or supervisors
- Manage multiple customer requests simultaneously while maintaining composure and organizational focus
- Collaborate with team members to ensure consistent, high-quality customer service delivery
- Follow company policies and procedures while remaining flexible and adaptable to changing customer needs
- Contribute to a positive, supportive team environment through transparent communication and collaborative problem-solving
Requirements
- High school diploma or equivalent
- Flexibility and adaptability to changing priorities and customer needs
- Genuine enthusiasm for delivering outstanding customer service
- Commitment to continuous improvement and professional development
- Ability to work collaboratively with diverse teams
Skills
- Exceptional verbal and written communication skills
- Strong active listening and empathetic approach
- Proven problem-solving abilities with a customer-focused mindset
- Excellent organizational and time management skills
- High attention to detail and accuracy
- Ability to multitask and manage multiple customer interactions
- Proficiency with computer applications including Windows, Outlook, and CRM systems
- Demonstrated ability to remain calm, patient, and resilient under pressure
- Strong conflict resolution and interpersonal skills
- Experience working in a remote or hybrid work environment
- Familiarity with service industry best practices
- Experience with account management or order processing
- Demonstrated ability to work independently while contributing to team goals
- Background in a customer-facing role within a corporate organization
Location
- Rochester, United States
Work Type
- Remote
- Hybrid
Education Level
- High school diploma or equivalent
Salary/Compensations
- USD 35 - USD 40 - hourly
About the Company
- SS&C Technologies is a global financial technology company providing software and technology-enabled solutions to investment management, banking, insurance, and other financial services organizations.
- SS&C helps businesses automate operations, manage complex data, improve efficiency, and make better-informed decisions.
- With a global workforce and diverse range of career opportunities, the company provides professionals with an environment to develop their skills and build long-term careers.