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About the Role
We are seeking enthusiastic Front Desk Representatives to elevate our residents' experience and deliver on operational excellence in our midtown premium properties.
Responsibilities
- Greet all guests and residents professionally and courteously, assisting with requests and inquiries.
- Accept and notify residents of parcel and mail deliveries.
- Monitor CCTV cameras and review footage as necessary.
- Perform periodic building exterior checks.
- Assist with resident move-ins and incoming unit inspections/tours.
- Assist residents with booking building amenity spaces.
- Maintain lobby, concierge desk, and mailroom to a high standard of cleanliness.
- Collect maintenance requests, rental payments, and resident notices.
- Log and record resident complaints, prepare, and distribute building notices.
- Assist the General Manager with maintenance emergencies and coordinate resident events.
- Provide access to all trades visiting the property, including signing out building keys.
- Organize and manage the signing out of all rental items.
- Respond to noise complaints and resident concerns as needed.
Requirements
- Exceptional interpersonal skills with a strong customer service orientation.
- Ability to build rapport with residents and guests.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High level of comfort with learning new software.
- Proven ability to thrive in a fast-paced environment.
- Ability to manage multiple priorities effectively, both independently and as part of a team.
- Experience with Yardi or similar property management software is a significant asset.
Skills
- Customer service
- Interpersonal skills
- Communication skills
- Microsoft Office Suite
- Software proficiency
- Time management
- Teamwork
- Yardi (asset)
Location
- Midtown
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $19.39 CAD per hour + discretionary bonus eligibility
Benefits
- Variable Bonus Program
- Extended Health Coverage
- Maternity Leave Top-Up
- Employee Assistance Program (EAP)
- Paid Time Off
- Education Reimbursement
- Individual Development Program
- Continuous Improvement Initiatives
- Service Awards
- Rewards Platform
- Employee Referral Program
- Performance Feedback and Reviews
- Birthday Day Off
- Company Social Events
- Gym Membership Discount
- Collaborative Workspace
- Flexible Work Environment
About the Company
- Shiplake Properties Ltd. is a third-generation family-owned business with nearly 80 years of experience in constructing urban residences.
- We own and manage a variety of apartment complexes tailored to different lifestyle needs.
- We focus on innovation, service, and community.
- We foster supportive and dynamic workplaces where employees can grow and thrive.
- Shiplake Properties is proud to be Certified™ by Great Place To Work®.
- We are committed to creating a workplace where you can be both focused and fulfilled.
- We empower our team members to make a difference through our core values: customer obsession, innovation, operational excellence, and a commitment to long-term thinking.
Equal Opportunity
- We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices.
- We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work.
- We welcome applications from a wide range of qualified candidates, including people with disabilities.
- If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.