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About the Role

As a Territory Restaurant Manager, you’ll own restaurant supply for the New York region, finding and signing restaurant partners, and ensuring they deliver sufficient capacity, timely preparation, and proper packaging, with appealing menus and photos. This role offers real ownership and accountability from day one, involving time spent in facilities and restaurants, tasting food, and engaging with operators.

Responsibilities

Manage restaurant selection, depth, and cuisine coverage to meet key performance indicators.
Ensure every hub offers diverse options across different price tiers.
Oversee restaurant partner acquisition, onboarding, launch, and ongoing performance.
Manage the capacity model and drive on-time preparation.
Make decisions regarding pausing and unpausing restaurant partners.
Diagnose and resolve issues with restaurant partner performance, such as late preparation.
Curate menus, item photos, tags, descriptions, and ratings to ensure quality and suitability for packed lunches.
Eliminate recurring defects like missing photos, incorrect modifiers, or misleading prices.
Collaborate with Bogotá-based teams across restaurant sales, onboarding, menu operations, and frontline support.
Set standards, service level agreements (SLAs), and routing for the team.
Improve the systems supporting operational work.

Requirements

5+ years of relevant experience, including at least 2 years managing a team.
Background in restaurants, food delivery, marketplaces, hospitality, or supply-side operations.
Experience owning a supply base or partner portfolio, including acquisition and ongoing performance management.
Working knowledge of restaurant operations, including kitchen workflow, POS systems (Toast, Square, Clover), menu management, and ticket flow.
Comfortable analyzing data such as lateness reports and dashboards.
Proficiency with Google Sheets.

Skills

Food-Obsessed Market Expertise
Problem-solving mentality
Data analysis
Negotiation
Team leadership
Restaurant operations knowledge
POS systems
Menu management
Spanish (plus)

Location

New York

Work Type

Onsite
Full-time

Experience Level

5+ years of relevant experience
2+ years managing a team

Salary/Compensations

$99,000 - $117,000 per year

Benefits

Medical, dental, and vision insurance (multiple plans, incl. HSA options)
Company-paid life and disability insurance (short- and long-term)
Voluntary insurance: accident, critical illness, hospital indemnity
Optional supplemental life insurance for self, spouse, and children
Pet insurance discount
401(k)
Health Savings Account (HSA)
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Discretionary vacation days
8 paid holidays per year
Paid sick time
Paid Bereavement leave
Paid Parental Leave
Equity awards
Annual performance-based bonus

About the Company

At Picnic, we’re reinventing the way employees experience lunch at work.
We partner with top local restaurants and batch hundreds of orders to make it easy for companies to offer high-quality, individually packed meals without fees or tips.
Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.
We are a fast-growing startup redefining how work gets done.
We are a mission-driven team focused on making the workplace experience better for thousands of people.
There’s room to grow—personally and professionally—as we scale and take on new challenges together.