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About the Role
This role focuses on helping job seekers and career changers prepare for and advance in careers within sustainable, high-growth, high-demand industries. You will deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and partner sites.
Responsibilities
- Conducts outreach to customers referred by HRA for the WeCARE program to schedule clinical assessments and/or to maintain engagement.
- Calls and meets with customers to review medical and health-related documentation and assist in collecting necessary documents.
- Explains the clinical assessment and other service processes to customers, providing written materials and answering questions.
- Assesses customer need for accommodations to participate in the clinical assessment process and program activities.
- Assists in scheduling Review Physician or Evaluating Clinician activities, as well as external evaluations with customers.
- Conducts additional customer outreach to ensure engagement throughout the clinical assessment and service participation processes.
- Maintains records related to the clinical assessment and service processes in support of assessment and service delivery staff.
- Generates real-time reports related to the clinical assessment and other program component inputs and throughputs.
- Ensures customer files related to clinical assessment and assigned program areas are complete and coordinated with quality assurance staff.
- Participates in team meetings to evaluate and improve clinical assessment and other service processes.
- Participates in required training related to the position and its responsibilities.
- Understands and adheres to HRA policies and procedures and RWS standard operating procedures.
- Provides assistance to customers in using resource room technology and other services.
- Tracks and reports on customer engagement activities.
- Assists customers with resume development, job applications, interviewing skills, and other employment tools.
- Supports care managers with scheduling appointments and managing unit calendars.
- Schedules and prepares for customer workshops, including room setup and material provision.
- Maintains program work areas, ensuring adequate supplies and a welcoming environment.
Requirements
- Bachelors Degree or higher in social services or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation.
- Four years direct customer service experience in a clinical or social service environment.
- Experience in a fast-paced, team environment that is performance driven.
- Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques.
- Excellent organizational skills and strong attention to detail.
- Experience with publicly-funded programs; TANF experience preferable.
- Experience in assessing the need for and making reasonable accommodations for customers.
- Knowledge of laws and regulatory requirements related to program responsibilities.
- Ability to use various electronic systems to carry out duties and responsibilities.
Skills
- Motivational interviewing
- Care management techniques
- Organizational skills
- Attention to detail
- Customer service
- Customer engagement
- Resume development
- Job applications
- Interviewing skills
Location
- NY
Work Type
- Full-time
Experience Level
- 4 years direct customer service experience
Education Level
- Bachelors Degree or higher
Salary/Compensations
- USD 21.00 - USD 21.53 hourly
Benefits
- Extensive learning opportunities
- Networking programs
About the Company
- Equus Workforce Solutions is a leading provider of workforce development services in North America.
- Dedicated and passionate team focused on the development, design, and delivery of demand-driven workforce solutions.
- Strengthened by diversity and committed to an inclusive work environment.
- Makes a lasting impact on the lives of others.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.