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About the Role
Serves as an initial point of contact for appointments, booking patient appointments utilizing a computer system while maintaining compliance and confidentiality, and promoting the organization's mission and philosophy.
Responsibilities
- Books patient appointments utilizing computer system.
- Confirms and/or makes changes to demographic information when booking appointments.
- Notifies patient of account balance.
- Adheres to scheduling protocols for multiple locations and specialties.
- Verifies insurance eligibility using online resources, Medifax, etc.
- Screens and directs incoming calls as needed.
- Confirms patient appointments in advance.
- Runs reschedule reports and books rescheduled appointments.
- Ensures reschedule report is accurate and current.
- Verifies scheduling accuracy of MyChart appointments.
- Books follow-up appointments.
- Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
- Works holiday shifts as required.
- Maintains regular and dependable attendance.
- Follows the core competencies set forth by the Company.
- Runs wait list report and distributes as directed.
- Performs other duties as assigned.
Requirements
- High school diploma or GED.
- Experience using a PC in a Windows environment.
- Experience working in a medical setting (preferred).
- Experience working in customer service (preferred).
- Bilingual English/Spanish (preferred).
Skills
- Excellent verbal and written documentation and communication skills.
- Knowledge of medical terminology.
- Excellent interpersonal and problem-solving skills.
- Ability to manage competing priorities.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent customer service skills.
- Excellent computer and keyboarding skills, including familiarity with Windows.
- Ability to work in a team environment.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate factual information.
- Ability to understand, recall, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
Location
- Remote Opportunity once in person training is completed.
Work Type
- Full-time
Education Level
- High school diploma or GED
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- PTO
- 401(k)
- EAP
- Life Insurance
- Long Term Disability
- Tuition Reimbursement
- Child Care Assistance
- Health & Fitness
- Sick Child Care Assistance
- Development
About the Company
- Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!
- We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.