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About the Role
This role supports the operations of the Action Behavior Centers, LLC (ABC) Revenue Cycle Management (RCMN) team to communicate all aspects of financial changes to our patients' families.
Responsibilities
- Review and verify benefit changes for ABC families and document plan details including funding status, Maximum Out of Pocket (MOOP), and effective date.
- Verify current patient demographic data and primary contact information.
- Confirm completion of Insurance Coverage checks in Salesforce.
- Collaborate with Operation Managers (OMs) to educate families on time-sensitive obligations due to employment or insurance coverage changes.
- Deliver information to OMs regarding Coordination of Benefit (COB) issues.
- Handle all communications with other departments courteously and professionally, interacting with sensitivity and responsiveness.
- Receive and place telephone calls skillfully using appropriate language.
- Manage all telephone and email communication with accuracy and respect for confidentiality, following HIPAA regulations.
- Perform miscellaneous job-related duties as assigned.
Requirements
- Ability to manage high volumes of work and organize/maintain a schedule independently.
- Ability to communicate effectively, both orally and in writing.
- Strong interpersonal and communication skills.
- Ability to work effectively with a wide range of constituencies in a diverse community.
- Understanding of the RCM process overall preferred but not required.
Skills
- Communication
- Interpersonal skills
- Organization
- Time management
- HIPAA compliance
Experience Level
- 2 years experience related to the duties and responsibilities specified.
Education Level
- High School Diploma required
- Bachelor’s Degree in Business/Management or related area (or current enrollment in a similar program) preferred.
About the Company
- Action Behavior Centers, LLC (ABC)