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About the Role
The Associate Director, Variable Commission Delivery is a strategic leadership position responsible for building and growing a dedicated Variable Team to deliver variable services for a key, top-tier global client. This role acts as the primary liaison between T&T, CBRE, and the client, holding single-point accountability for client satisfaction related to variable T&T commissions and managing internal mechanics for exceptional service delivery and sustained account growth.
Responsibilities
- Act as Key Account Lead accountable for variable service delivery of Project Management (PM) and Cost Management (CM) services on the client account.
- Build client and stakeholder relationships to grow T&T’s variable pipeline outside of the PMO.
- Act as the owner and client face of all variable commissions throughout their lifecycle.
- Act as escalation point for all variable service delivery, including troubleshooting performance issues.
- Build, lead, and maintain a team of high-caliber dedicated, variable Project Managers and Cost Managers across the Americas.
- Ensure compliance with internal policies, contractual obligations, and best practices throughout variable commissions.
- Build and maximize opportunity pipeline globally with PMO Regional Leaders.
- Build and socialize variable pipeline with LMAs and regional TMT leaders regularly.
- Build and maintain internal relationships to ensure T&T presents optimally to the client.
- Provide guidance, oversight, and continuous improvement in T&T bidding activity on the account.
- Accountable for the Variable P&L where the dedicated pool is delivering, including responsibility for billing.
- Manage contracting, POs, and billing between the client and internal groups for variable commissions.
- Lead the intercompany contracting, invoicing, and billing process for variable commissions.
- Interface and collaborate with internal Finance Partners to ensure tracking of the global rebate position per the MSA wording.
Requirements
- Bachelor's degree (BA/BS) from a four-year college or university in a relevant field (e.g., Business, Finance, Project Management, Real Estate) or equivalent work experience.
- Proven experience in a leadership role managing complex client accounts and service delivery, preferably within real estate or professional services.
- Demonstrated experience in project management and/or cost management services.
- Strong financial acumen with experience managing P&L and understanding contractual financial obligations.
- Excellent written and verbal communication skills; ability to effectively present information to clients, internal stakeholders, and senior leadership; strong interpersonal skills for building and maintaining relationships.
- Requires knowledge of financial terms and principles, ability to calculate intermediate figures, and conduct basic financial analysis.
- Cognizance of complex financial structures and rebate positions per Master Service Agreements.
- Ability to comprehend, analyze, and interpret complex documents and solve problems involving multiple variables.
- Strong analytical and quantitative skills.
- Intermediate skills with Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to learn and utilize internal project management and financial tracking tools (e.g., T&T Project Pipeline Tool).
- Strong organizational and analytical skills with an ability to manage multiple priorities and deadlines.
- Demonstrated ability to build, lead, and mentor high-performing teams.
- Provides formal supervision to a team of dedicated variable Project Managers and Cost Managers, including hiring, training, performance management, and career development.
- May provide informal supervision and technical guidance to co-workers within work units and/or projects, coordinating and assigning tasks as needed.
Skills
- Project Management
- Cost Management
- Client Relationship Management
- Financial Acumen
- P&L Management
- Contractual Financial Obligations
- Written Communication
- Verbal Communication
- Presentation Skills
- Interpersonal Skills
- Financial Analysis
- Analytical Skills
- Quantitative Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Organizational Skills
- Team Leadership
- Mentoring
Location
- Americas
Work Type
- Full-time
Experience Level
- Associate Director
- Leadership
Education Level
- Bachelor's degree in a relevant field or equivalent work experience
Salary/Compensations
- $185,000 - $215,000 yearly
Benefits
- Bonuses
- Comprehensive benefits package
About the Company
- Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
- Working with clients across real estate, infrastructure, energy, and natural resources, they transform and deliver impactful projects and programs.
- Capabilities include programs, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero, and digital solutions.
- Majority-owned by CBRE Group, Inc., Turner & Townsend and CBRE work together to provide premier program, project, and cost management offerings globally.
- Turner & Townsend is a global construction consultancy specializing in Program management, Cost management, and Advisory services.
- With a heritage spanning over 70 years, they have a proven track record of delivering outstanding results for clients across various industries.
- Their team of experts operates in over 100 offices worldwide, offering innovative solutions and driving positive change in the built environment.
Equal Opportunity
- At Turner & Townsend, we value diversity and are committed to creating an inclusive environment where everyone feels empowered to bring their whole selves to work.
- We encourage applicants from all backgrounds and experiences to apply.
- It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process.
- No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
- Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees.
- In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.