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About the Role
The Desktop Technician is responsible for the deployment, installation, configuration, troubleshooting, and support of desktop computers, laptops, monitors, printers, peripherals, and related end-user technology across client locations throughout the five boroughs of New York City. This is a hands-on field position requiring strong technical, organizational, and customer service skills.
Responsibilities
- Deploy, install, configure, test, and support desktops, laptops, monitors, printers, peripherals, and other end-user technology.
- Perform onsite desktop and technology deployments across client locations throughout the five boroughs of New York City.
- Coordinate with delivery vendors and onsite personnel to receive equipment and technology deliveries at assigned locations.
- Verify delivered equipment against project documentation, inventory records, packing lists, and deployment requirements.
- Inspect equipment upon delivery and promptly report missing, incorrect, or damaged equipment.
- Stage, prepare, configure, and test equipment prior to deployment.
- Install and configure Windows-based desktops and laptops in accordance with established technical and client standards.
- Connect and configure monitors, docking stations, keyboards, mice, printers, and other peripherals.
- Connect deployed devices to wired and wireless networks and verify proper network connectivity.
- Perform basic configuration and validation of user accounts, applications, printers, network connectivity, and other required services.
- Troubleshoot desktop hardware, operating system, application, peripheral, printing, and connectivity issues.
- Diagnose technical issues and determine appropriate resolution or escalation when problems require additional technical resources.
- Verify that all installed equipment is fully operational and meets established deployment requirements before completing the assignment.
- Provide post-deployment support to address installation, configuration, and end-user issues following technology deployments.
- Assist end users with basic operation of newly installed equipment and applications when required.
- Provide professional and courteous customer service while working directly with end users, client personnel, and project stakeholders.
- Maintain clear communication with project managers and technical teams regarding deployment status, technical issues, equipment discrepancies, and outstanding work.
- Perform asset tagging and accurately record serial numbers, asset information, device assignments, and other required inventory information.
- Maintain accurate deployment records, equipment inventories, installation documentation, and project status updates.
- Coordinate the removal, collection, staging, and return of replaced or retired equipment when required.
- Maintain organized equipment staging and deployment areas throughout project activities.
- Safeguard company and client equipment while it is being received, staged, transported, installed, or otherwise under the employee’s control.
- Follow established equipment handling, data security, asset management, documentation, and deployment procedures.
- Work collaboratively with project managers, Systems Engineers, Associate Systems Engineers, other technicians, delivery vendors, and client personnel.
- Perform other job-related duties and support additional technology deployment initiatives as assigned.
Requirements
- Minimum of 1–2 years of experience supporting desktop computers, laptops, peripherals, technology deployments, or related IT environments.
- Hands-on experience installing, configuring, and troubleshooting Windows-based desktops and laptops.
- Working knowledge of computer hardware, operating systems, printers, monitors, docking stations, and common peripherals.
- Basic understanding of TCP/IP, wired and wireless networking, and network connectivity troubleshooting.
- Ability to diagnose and resolve common desktop hardware, software, peripheral, printing, and connectivity issues.
- Strong customer service skills with the ability to communicate effectively and professionally with end users and client personnel.
- Strong verbal and written communication skills.
- Strong organizational and time-management skills with the ability to complete multiple deployment assignments within established schedules.
- Strong attention to detail when handling equipment, documenting assets, and completing deployment records.
- Ability to follow technical procedures, deployment instructions, and project documentation accurately.
- Ability to work independently in the field while collaborating effectively with project and technical teams.
- Ability and willingness to travel throughout the five boroughs of New York City.
- Ability to lift 10 pounds or more, carry, move, and install desktop computers, monitors, printers, and related technology equipment.
- Experience performing large-scale desktop or laptop deployment and technology refresh projects.
- Experience with Microsoft 365 and Windows enterprise environments.
- Familiarity with Microsoft Intune, Windows Autopilot, or similar endpoint management technologies.
- Experience with device imaging, provisioning, and deployment processes.
- Experience with IT asset management, inventory systems, and asset tagging.
- Experience supporting technology within educational, government, or other large enterprise environments.
Skills
- Desktop deployment
- Installation
- Configuration
- Troubleshooting
- Support
- Windows-based desktops and laptops
- Computer hardware
- Operating systems
- Printers
- Monitors
- Docking stations
- Peripherals
- TCP/IP
- Wired networking
- Wireless networking
- Network connectivity troubleshooting
- Customer service
- Communication
- Organization
- Time management
- Attention to detail
- Independent work
- Collaboration
- Asset management
- Inventory systems
- Device imaging
- Provisioning
- Endpoint management technologies
Location
- Five boroughs of New York City
Work Type
- Field position
- Full-time
Experience Level
- 1-2 years
Education Level
- Associate’s degree or technical training in Information Technology, Computer Science, or a related field preferred
- CompTIA A+, Network +, Microsoft, or similar entry-level technical certification
Benefits
- Competitive salaries
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
About the Company
- CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
- Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work.
- We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.
- Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
Equal Opportunity
- Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.