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About the Role
We are a leading home services provider seeking responsible and reliable individuals to serve as Service Dispatchers. In this role, you will be the primary contact for customers needing service, preparing records and distributing work orders using our scheduling and mapping technology. We offer competitive compensation, benefits for full-time roles, and opportunities for advancement.
Responsibilities
- Schedule service calls and provide work orders for Service Technicians according to urgency.
- Review jobs in the service monitor to ensure they are dispatched and assigned as required.
- Communicate with other Dispatchers, Service Technicians, and other departments.
- Devise the most efficient solutions using communication and active listening skills.
Requirements
- High School Diploma or Equivalent.
- 1-2 years prior dispatch experience preferred.
- Prior experience in a customer service setting is a plus.
- Proven problem-solving skills.
- Ability to work well in a fast-paced environment.
- Proficiency with the MS Office Suite, MS Outlook, and Web navigation.
- Must be pleasant, professional, and possess the ability to function equally well both independently and in a team environment.
- Must be highly detail-oriented and focused with a flexible and adaptable nature.
- Must display excellent verbal and written communication, interpersonal, and active listening skills.
- Must be able to interact effectively with both customers and coworkers.
Skills
- Communication
- Active listening
- Scheduling
- Organization
- Planning
- Problem solving
- MS Office Suite
- MS Outlook
- Web navigation
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years prior dispatch experience preferred
- Prior experience in a customer service setting a plus
Education Level
- High School Diploma or Equivalent
Benefits
- Medical coverage (F/T staff)
- Dental coverage (F/T staff)
- Retirement Savings
- Opportunities for advancement
- Competitive compensation
About the Company
- Leading home services provider.
- Evolving organization that built its reputation on providing customers with the best possible service.
- Committed to employee professional development.
Equal Opportunity
- Proud to be an equal opportunity employer.
- Committed to a drug and alcohol-free workplace.