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About the Role
The Public Area Attendant is responsible for maintaining the cleanliness, appearance, and overall presentation of the resort’s public spaces. This position plays an important role in creating a welcoming, comfortable, and exceptional experience for every guest. The ideal candidate takes pride in their work, has a strong eye for detail, and understands that even the smallest details can make a meaningful difference in a guest’s experience.
Responsibilities
- Clean and maintain all assigned public areas throughout the resort, including lobbies, hallways, restrooms, guest gathering areas, offices, and other common spaces.
- Ensure public spaces are consistently clean, orderly, well-stocked, and beautifully presented.
- Dust, vacuum, sweep, mop, polish, and sanitize surfaces according to established resort standards.
- Clean and maintain public restrooms, ensuring they are fully stocked and presented to the highest standards.
- Empty trash and recycling receptacles and replace liners as needed.
- Maintain cleanliness around entrances, elevators, stairways, walkways, and other high-traffic areas.
- Monitor public areas throughout the day and address cleanliness or presentation needs promptly.
- Report maintenance concerns, safety hazards, damaged furnishings, or other issues to the appropriate department.
- Replenish supplies such as paper products, restroom amenities, and other guest-facing items.
- Assist with maintaining the cleanliness and presentation of outdoor public areas as assigned.
- Follow proper procedures for handling cleaning chemicals, equipment, and supplies.
- Operate cleaning equipment safely and properly.
- Respond courteously and professionally to guest questions and requests, directing guests to the appropriate team member when needed.
- Maintain awareness of guest activity and work efficiently while minimizing disruption to the guest experience.
- Work collaboratively with Housekeeping, Facilities, Front Office, and other resort departments.
- Follow all resort standards, safety procedures, and policies.
- Maintain a professional appearance and positive attitude at all times.
- Protect guest privacy and maintain confidentiality regarding guest information.
- Perform other duties as assigned by management.
Requirements
- Previous housekeeping, janitorial, hotel, resort, or hospitality experience preferred but not required.
- Strong attention to detail and pride in quality work.
- Ability to work independently while also being a supportive team member.
- Excellent time-management and organizational skills.
- Ability to follow instructions and established cleanliness standards.
- Friendly, professional, and guest-focused demeanor.
- Ability to communicate effectively with guests and coworkers.
- Reliable and dependable attendance.
- Ability to work flexible schedules, including weekends and holidays as needed.
- Ability to stand, walk, bend, stoop, kneel, and lift throughout the workday.
- Ability to safely lift and carry supplies and equipment as required by the position.
Skills
- Attention to detail
- Time-management
- Organizational skills
- Communication skills
- Guest service
About the Company
- We believe that exceptional guest experiences begin with exceptional employee experiences.
- Every team member has an important role in creating a workplace and resort environment where people feel welcomed, cared for, and appreciated.
- We are looking for someone who brings a positive attitude, takes pride in their work, and understands the impact their role has on our guests and fellow team members.