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About the Role
As a Territory Restaurant Manager, you’ll own restaurant supply for the Austin region, focusing on finding and partnering with restaurants, ensuring they have adequate capacity, timely preparation, proper packaging, and appealing menus. This role offers significant ownership and accountability from day one, involving time spent in facilities and restaurants, tasting food, and engaging with operators.
Responsibilities
- Manage restaurant selection, depth, and cuisine coverage to meet key performance indicators.
- Ensure diverse menu options across different price tiers for every hub.
- Oversee restaurant partnerships, including signing, onboarding, launch, and ongoing performance.
- Manage the capacity model and drive on-time preparation.
- Diagnose and resolve issues related to restaurant performance, such as slipping prep-by times.
- Curate menus, item photos, tags, descriptions, and ratings to ensure quality and suitability for delivery.
- Eliminate recurring menu defects like missing photos or misleading prices.
- Collaborate with a Bogotá-based team across restaurant sales, onboarding, menu operations, and frontline support.
- Set standards, service level agreements (SLAs), and routing for the team.
- Improve the systems and processes supporting the work.
Requirements
- 5+ years of relevant experience, including at least 2 years managing a team.
- Background in restaurants, food delivery, marketplaces, hospitality, or supply-side operations.
- Experience owning a supply base or partner portfolio, including acquisition and ongoing performance.
- Working knowledge of restaurant operations: kitchen workflow, POS systems (Toast, Square, Clover), menu management, ticket flow.
- Comfortable with data analysis, including lateness reports and dashboards.
- Willingness to be in the field for facility visits, restaurant walk-ins, and tastings.
Skills
- Food-Obsessed Market Expertise
- Problem-solving mentality
- Data literacy
- Negotiation skills
- Team leadership
- Restaurant operations knowledge
- POS system knowledge
- Menu management
- Spanish is a plus
Location
- Austin
Work Type
- Onsite
Experience Level
- 5+ years of relevant experience
- 2+ years of management experience
Salary/Compensations
- $81,000 - $95,000 per year
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
- Potential for equity awards and annual performance-based bonus.
About the Company
- Picnic is reinventing the way employees experience lunch at work by partnering with top local restaurants.
- The company makes it easy for businesses to offer high-quality, individually packed meals without extra fees or tips.
- Picnic's mission is to create a seamless, affordable, and joyful lunch experience for both employees and employers.
- This is a fast-growing startup that is redefining how work gets done.