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About the Role
United Ag & Turf NE is seeking a Service Manager to oversee the Service Department operations, ensuring exceptional customer satisfaction and efficient branch operations. This role involves close collaboration with other leaders and employees to maintain a safe, secure, and well-kept facility.
Responsibilities
- Lead and manage all parts personnel to maintain high levels of efficiency, knowledge, and customer service.
- Promote positive department culture through training, communication, and appearance standards.
- Monitor and utilize the automated inventory control system effectively.
- Establish realistic sales goals and gross profit targets for the department.
- Drive aggressive parts sales and implement effective merchandising and advertising within budget.
- Ensure customer satisfaction through efficient service and support.
- Attend store, industry, and community events to represent the dealership.
- Manage costs by ensuring full value for parts purchased, minimizing waste, and obtaining competitive bids.
- Control inventory investment and monitor inventory turnover and obsolescence rates.
- Implement robust security measures for purchasing, shipping/receiving, and inventory control.
- Solve operational issues proactively and optimize department space and layout.
- Ensure that at least one person is cross-trained to perform the Parts Manager role.
- Conduct annual performance and wage reviews in coordination with the General Manager.
- Foster career growth and development opportunities for department employees.
- Regularly participate in leadership training and management development programs.
- Perform additional duties as assigned by the General Manager.
Requirements
- 2+ years of experience in Parts Department operations
- Demonstrated leadership and team management skills
- Ability to communicate effectively with individuals and groups
- Strong organizational and communication skills
- Computer literacy and comfort with inventory systems
- Basic understanding of financial principles relating to parts operations
- Ability to analyze internal reports and act on findings
- Willingness to work extended hours and weekends as needed
- Valid driver’s license
- 2 years of equipment industry or service experience (Preferred)
- High school diploma, or GED
- Lift and carry up to 50 lbs. unassisted
- Maneuver on/under heavy agricultural equipment and on uneven terrain
- Frequently stoop, bend, kneel, and stand for extended periods
- Operate a vehicle during both day and night
- Use hands to type, handle materials, and reach with arms
- Talk, hear, and engage in verbal communication
- May work in varied weather conditions, around noise, dust, fumes, and chemicals
- Must follow safety procedures and use PPE as required
Skills
- Leadership
- Team Management
- Communication
- Organization
- Computer Literacy
- Inventory Systems
- Financial Principles
- Report Analysis
- Customer Service
Location
- Northeast
Work Type
- Full-time
- Monday – Friday 1st shift – Saturdays as needed
Experience Level
- 2+ years of experience in Parts Department operations
- 2 years of equipment industry or service experience (Preferred)
Education Level
- High school diploma, or GED
Benefits
- Bonus Program
- Training through John Deere University
- Medical
- Dental
- Vision
- 401K Match
- Referral Bonus
- Earned PTO
- Employee Assistance Program
- Paid Company holidays
- Company Paid Life Insurance
- Great Work/Life Balance
- Opportunities for advancement
About the Company
- United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast.
- We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers.
- United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.
- United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand.
- We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team.
- United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless.
- We invite you to join us now, as this is just the beginning.