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About the Role
The Case Manager is responsible for providing comprehensive educational and emotional support to young adults, enabling them to meet their personal, educational, and employment goals. This role supports participants in choosing post-secondary tracks, completing certification training, developing soft skills, and securing job placements.
Responsibilities
- Manage a caseload of approximately 50–100 participants per year, maintaining regular contact to support progress, engagement, and retention.
- Conduct participant intake, needs/barrier assessments, and develop individualized service or goal plans.
- Conduct daily/ongoing outreach regarding attendance and engagement, using proactive strategies to reduce barriers and improve persistence.
- Collaborate with Instructors, Retention Specialist, and Education/Employment Services Managers to deliver coordinated services.
- Provide one-on-one and small group counseling/coaching supporting academic, career, and personal goals.
- Facilitate workforce readiness and basic life skills workshops.
- Complete necessary training for instructor credentials in CPR-First Aid and other competencies.
- Connect participants to services within the local workforce development system and community resources.
- Support recruitment and interviewing for new cohorts, maintaining accurate participant files and records.
- Build and maintain a shared database for caseload tracking, entering thorough, timely case notes.
- Prepare reports and participate in data-driven case conferences.
- Participate in team/department meetings, training courses, case conferences, workshops, and events.
- Contribute to the continuous improvement of PSP services.
Requirements
- Bachelor’s degree in social work or a related field and experience working with City systems (e.g., justice, public assistance, child welfare, education, housing); or Associate’s degree and at least three (3) years of successful experience providing case management/counseling and working with City systems.
- Employees must be clear to work at ESH.
- Employment is contingent upon successful completion of background checks and/or screenings.
- Ability to work well with colleagues in a high energy and collaborative work environment.
Skills
- Communication Proficiency
- Time Management
- Project Management
- Team/Relationship Building
- Ethical Conduct
- Problem Solving/Analysis
- Customer Service
- Initiative
Location
- Bronx, NY
Work Type
- Full Time
- Onsite
Experience Level
- 3+ years of experience
Education Level
- Bachelor's degree
- Associate's degree
Salary/Compensations
- $55,000.00 - $55,000.00
About the Company
- East Side House cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.
- East Side House (ESH) is a community resource in the Bronx and Northern Manhattan.
- We believe education is the key that enables all people to create economic and civic opportunities for themselves, their families, and their community.
- ESH’s Adult & Workforce Development Programs aligns with our mission by providing high-quality programs and services within community centers and school partnerships.
Equal Opportunity
- East Side House (ESH) is an Equal Opportunity Employer and strongly encourages individuals with disabilities, and veterans to apply.
- All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.