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About the Role
The Field Service Engineer is responsible for the installation, integration, calibration, preventative maintenance, troubleshooting, repair, and performance optimization of advanced diagnostic and molecular imaging equipment. This role serves as a technical resource to customers, providing responsive service and developing strong customer relationships.
Responsibilities
- Install, service, maintain, calibrate, troubleshoot, modify, upgrade, and repair diagnostic and molecular imaging equipment at customer locations.
- Perform system installations and integrations, ensuring proper configuration for the customer’s clinical and technical environment.
- Diagnose and resolve equipment failures by evaluating electronic, mechanical, software, networking, control, and imaging-system components.
- Perform preventive maintenance, testing, validation, refurbishment, and system modifications.
- Evaluate system performance and troubleshoot components and subsystems.
- Analyze system data and performance trends to optimize equipment reliability, safety, and image quality.
- Provide technical consultation, support, and training to customers.
- Respond to customer service needs promptly and provide on-site support.
- Maintain regular communication with customers to assess satisfaction and address concerns.
- Communicate effectively with customers, team members, leadership, and other internal departments.
- Independently manage, prioritize, and schedule assigned service activities.
- Accurately document service activity, including equipment condition, troubleshooting, repairs, parts used, modifications, and technical findings.
- Ensure all service activities comply with applicable FDA, ISO, radiation safety, manufacturer, QMS, QMI, WI, and other company or regulatory requirements.
- Complete and maintain required technical, OEM, safety, and compliance training and certifications.
- Maintain assigned tools, test equipment, documentation, parts, and other resources.
- Maintain established performance standards and Key Performance Indicators (KPIs).
- Remain current on imaging technology, electronics, software, system architecture, equipment upgrades, and company products and services.
- Provide technical assistance and knowledge-sharing to other Field Service Engineers and internal teams.
- Perform other duties as assigned.
Requirements
- Associate degree in Electronics, Biomedical Equipment Technology, Electrical Engineering, or a related discipline OR equivalent military training (BMET Program)
- 2+ years of experience servicing diagnostic or molecular imaging equipment
- Demonstrated knowledge of electronics, electrical systems, mechanical systems, computer hardware/software, networking, instrumentation, and diagnostic troubleshooting.
- Ability to read and interpret technical documentation, schematics, diagrams, service manuals, specifications, and system data.
- Valid Driver’s License
- Must be able to lift/push/pull up to 75 pounds
- Ability to stand, bend, kneel, crouch, and work in and around large imaging equipment in confined spaces
- Work involves exposure to potentially dangerous and hazardous materials.
- Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, odors, loud noises, and confined spaces.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Electronics
- Mechanics
- Instrumentation
- Computer systems
- Software
- Optics
- Control systems
- Imaging technology
- Troubleshooting
- Technical solutions
- Customer service
- Technical consultation
- Technical support
- Training
- Communication
- Documentation
- Technical education
Location
- New York City, NY
- Albany, NY
Work Type
- Full Time
- Onsite
Experience Level
- Field Service Engineer I through IV
- 2+ years of experience servicing diagnostic or molecular imaging equipment
Education Level
- Associate degree in Electronics, Biomedical Equipment Technology, Electrical Engineering, or a related discipline OR equivalent military training (BMET Program)
- Bachelor’s degree in Electrical Engineering, Biomedical Equipment Technology, or a related discipline (Preferred)
Salary/Compensations
- $43.25 - $67.30 Hourly
About the Company
- The successful candidate will support CT services from Albany, NY to New York City.
Equal Opportunity
- An Equal Opportunity Employer
- We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation.
- It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related Qualifications.