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About the Role
Lightspeed is seeking a Collections Specialist to join the Finance team. This customer-facing role is primarily responsible for contacting customers with overdue account balances. The ideal candidate loves talking to customers, is familiar with accounting practices, and can remain friendly, calm, and authoritative.
Responsibilities
- Proactively manage and follow up on delinquent portfolio accounts through consistent outbound calls, emails, and customer outreach
- Drive timely resolution of past-due balances through active customer engagement and follow-up, maintaining good account standing
- Identify, prepare, and forward accounts to appropriate collection agencies when needed
- Maintain ongoing communication with collection agencies to resolve delinquent accounts
- Generate and review reports in Excel/Google Sheets to identify and prioritise overdue accounts for action
- Assist in month-end closing processes related to accounts receivable and payment discrepancies
- Monitor customer account details for non-payments, delayed payments, and other irregularities, flagging issues early
- Provide exceptional customer service by responding to inquiries and resolving issues promptly
Requirements
- Prior experience in collections, accounts receivable, or a related credit control role required
- Fluent/native-level German and strong English (spoken and written); French is a strong plus
- Proficiency in Excel and Google Sheets (formulas, pivot tables, data tracking); experience with Salesforce or similar CRM strongly preferred
- A proactive, results-driven approach to collections, with strong follow-up discipline
- Attention to detail and accuracy in data entry and documentation
- Strong time management and ability to prioritise a portfolio of accounts
- Financial acumen and familiarity with financial regulations
Skills
- Excel
- Google Sheets
- Salesforce
- CRM
- Time management
- Data entry
- Customer service
Location
- Berlin, Germany
Work Type
- Full-time
Experience Level
- Prior experience in collections, accounts receivable, or a related credit control role required
Benefits
- Genuine career opportunities
- Work in a team large enough for growth but lean enough to make a real impact
- Exposure to modern and proven technology
- Ability to work and grow in a truly flexible environment
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture
- Lightspeed equity scheme
- Health & Wellness Credit - expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- Subsidy to annual travel pass if you travel by public transport to the Berlin office
- Regular breakfast or lunches, drinks & snacks in our Berlin office
About the Company
- Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
- We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
- Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.