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About the Role

OTO Development is seeking a Regional Human Resources Business Partner to serve as an advocate, cultural ambassador, subject matter expert, and problem solver for team member issues within their assigned portfolio of hotels. This role focuses on providing employee relations and engagement support to achieve a best-in-class workforce with high retention and team member engagement.

Responsibilities

Develop, maintain and support a business partnership with hotel leadership and work teams.
Serve as an advocate, cultural ambassador, subject matter expert, and problem solver on team member issues.
Check in with team members on any issues.
Work with corporate on leave management, benefit communication, team member training and other initiatives.
Provide employee relations and engagement support to the region.
Provide coaching/counseling to hotel leadership on employee issues, documentation, terminations, and navigating employment laws.
Assist the Regional Director of Operations on various leadership and team member support needs.
Develop and maintain employee relations tracking, reporting, and people analytics to deliver actionable insights to regional leadership.
Lead employee relations matters and investigations within Northern California (or other regions as needed), partnering closely with the Director of Human Resources.
Conduct exit interviews within the region and provide information to corporate & regional leadership.
Provide training on a variety of employment related topics as needed.
Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, and departmental meetings.
Support hiring managers with recruitment efforts and provide guidance, suggestions, and work on recruitment initiatives.
Assist with orientation of new hires within the region.

Requirements

Skilled relationship builder at all levels.
Strong working knowledge of regional employment law such as wage & hour, documentation, workers’ comp, federal and state LOA, and labor relations.
Empathy and a service mindset to help drive engagement and retention efforts.
Extremely comfortable & skilled with coaching and counseling to Property leaders.
Excellent oral, written, and interpersonal communication skills.
Excellent training skills.
Must be able to walk and stand for extended periods of time.

Skills

Expert user in PowerPoint, eLearning/LMS platforms, virtual training tools (e.g., Teams, Zoom), and HR technology including HRIS/ATS and AI-enabled tools.
Comfortable with leading training or rolling out new initiatives or reinforcing existing ones.
Bilingual in Spanish or Cantonese strongly preferred.

Location

Northern California

Work Type

Full-time
Hybrid

Experience Level

5+ years of progressive HR experience, including employee relations and investigations, ideally in hospitality or multi-unit operations.
Prior experience working in a leadership role at a hotel is preferred.

Education Level

Bachelor’s degree in Human Resources or a related field, or equivalent experience.
PHR/SPHR or SHRM-CP/SCP certification preferred.

Salary/Compensations

$110,000 – $140,000 annually

Benefits

Comprehensive benefits package
Discretionary bonus
Relocation assistance is not available
Visa sponsorship is not available

About the Company

OTO Development is one of the fastest growing hotel management companies in the lodging industry.
As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt.
OTO has ranked on Inc. 5000's list of Fastest Growing Private Companies.
OTO was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute.

Equal Opportunity

OTO Development is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act and applicable local ordinances.