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About the Role
The Metadata Coordinator will oversee the verification, reconciliation, and ongoing accuracy of program metadata between internal A+E Global Media systems and Gracenote. This role serves as a primary operational point of contact for Gracenote-related metadata issues, ensuring accurate representation and alignment across platforms. The role will also partner with internal Technology and Metadata Operations teams to streamline and automate verification workflows, reduce manual reconciliation, and improve metadata quality.
Responsibilities
- Perform ongoing verification of program and episode metadata against Gracenote, ensuring accurate alignment of program IDs, episode titles, and episode sequencing.
- Maintain and manage the Gracenote verification Airtable base used to cross-reference internal and Gracenote identifiers, episode titles, sequencing, verification status, and outstanding discrepancies.
- Review and validate episode sequencing between internal metadata and Gracenote records, identifying mismatches and coordinating corrections.
- Open, document, and track Zendesk tickets through Gracenote's support portal for metadata discrepancies and reconciliation requests.
- Serve as the operational lead for Gracenote-specific meetings and discussions, communicating outstanding issues, escalating discrepancies, providing internal context, and coordinating follow-up actions.
- Work closely with Metadata Operations, Content Operations, Technology, and other internal stakeholders to investigate and resolve metadata discrepancies.
- Maintain clear documentation of verification procedures, escalation paths, recurring issues, and workflow requirements.
- Provide status updates on outstanding Gracenote discrepancies and reconciliation efforts.
Requirements
- BA/BS Degree preferred or equivalent experience.
- 2-3 years prior experience in the metadata publishing environment is preferred.
- Experience working with entertainment, media, television, or digital content metadata preferred.
- Must be detail-oriented with exceptional organizational, time management and communication skills.
- Proactive work ethic while maintaining a keen focus on accuracy in a detailed oriented workflow is a must.
- Experience with ticketing systems such as Zendesk.
- Experience with Airtable or similar database/workflow management tools.
- Strong attention to detail with the ability to identify discrepancies across large sets of metadata.
- Comfortable working with program identifiers, episodic hierarchies, titles, sequencing, and other structured metadata.
- Ability to communicate effectively with both internal technical teams and external partners.
- Ability to independently own partner-facing workflows while collaborating across multiple internal teams.
- Positive attitude with a desire to excel in a team-oriented culture.
- Ability to ensure a high-quality and consistent metadata experience for our viewership in support of the enterprise.
- Ability to work collaboratively across a highly cross-functional and fast-paced environment.
- Passion for new technology and a desire to work in the entertainment/media industry.
- Strong organizational and time-management skills to manage multiple tasks and meet deadlines.
Skills
- Gracenote experience a plus
- Metadata best practices, taxonomy a plus
- XML metadata and video encoding technologies is a plus
- Digital delivery protocols and technologies a plus (FTP, SFTP, Aspera)
Location
- New York City
- Los Angeles
- Chicago
- Stamford, CT
Work Type
- Collaborate in office 3 times per week
- Temporary
Experience Level
- 2-3 years prior experience in the metadata publishing environment is preferred
Education Level
- BA/BS Degree preferred or equivalent experience
Salary/Compensations
- Contract Hourly Pay Rate: $30.00
About the Company
- A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company.
Equal Opportunity
- A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
- We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.