Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Front Office Associate (Part-Time) role.
Rezi rewrites your resume against Miracle-Ear's job description. Free.
Tailor your resume to this Front Office Associate (Part-Time) role.
Rezi rewrites your resume against Miracle-Ear's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Office Associate (Part-Time) posting at Miracle-Ear — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Office Associate (Part-Time) posting at Miracle-Ear — free, in seconds.
About the Role
As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Responsibilities
- Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
- Scheduling, screening, and confirming new appointments through inbound and outbound calling
- Provide customer resolution to any concerns or questions
- Communicate all relevant customer information to the Hearing Care Professional
- Collect and record customer payments
- Maintain the customer database by updating office records
- Inform the customer about hearing care accessory options
- Handle walk-ins for existing customers
- Help run office promotions by participating in any marketing and social media initiatives
- Support hearing aid maintenance, cleaning and repairs.
Requirements
- Administrative, front office, or patient care coordinator background
- Experience in a direct customer support role
- Comfortable handling inbound and outbound calling
- Appointment scheduling and quality phone etiquette
- Sales-minded and takes initiative
- Adaptable and detail oriented, with an outgoing, positive demeanor
- Computer literacy, ability to accurately document and file records
Work Type
- Part-Time
Salary/Compensations
- $17/hour + monthly bonus opportunity
Benefits
- Ongoing professional training and development
- Career growth opportunities
- Retirement Options
- Paid Time Off
- Paid Holidays
About the Company
- For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss.
- We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.
- At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation.
- We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
- Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need.
- Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.
- Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.