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About the Role
The Sales Support Specialist reengages Piedmont Plastics' inactive customer accounts using proactive outbound calling and CRM-driven account management to restore lapsed relationships and convert them back into active, repeat buyers.
Responsibilities
- Make outbound calls to reactivate inactive customers
- Reactivate a minimum of 10 customers quarterly
- Follows-up on leads using customer relationship management (CRM) tool
- Expedites orders and provides service support for reactivated accounts as needed to complete the reactivation
- Updates CRM with information such as daily call report activity, proactive outgoing calls, and other important information received on sales calls
- Contacts customers and utilizes CRM dashboard and reports to assure customers have not fallen out of contact
- Promote and convert customers to the Blue Account Platform
- Build strong relationships with branch team to promote a team environment
Requirements
- At least 2 years of sales experience with a significant track record of obtaining and exceeding sales goals or a two or four-year college or university degree
- A combination of comparable education and sales experience
- Inside sales experience in plastic, industrial or distribution sales preferred
- Excellent English communication
- Excellent French communication
- Strong math skills
- Outstanding customer focus
- A positive attitude and are a team player
Skills
- Customer Relationship Management (CRM)
- Sales
Location
- Canada
Work Type
- Contract
- Full-time
Experience Level
- 2+ years of sales experience
Education Level
- Two or four-year college or university degree
Benefits
- Industry leading wages
- A chance to work in a growing industry with opportunity to succeed in sales
- A chance to work for a growing company that truly cares about its employees
About the Company
- Piedmont Plastics is the leading independent and privately held distributor of performance plastics in North America.
- Since first opening our doors in 1968 with just one location and five employees, Piedmont has grown to over 50 locations across North America, employing over 650 individuals.
- At Piedmont Plastics, we are a family, and believe our people are the foundation of our success.
- Our company culture is engrained in every facet of our business, and we are devoted to maintaining an enjoyable, open, and supportive atmosphere across the organization.
- We care about and respect one another by demonstrating integrity in everything we do and take pride in giving our employees the ability to thrive in a growth-oriented environment.
- Our diverse workforce brings passion to the mission of Piedmont Plastics every day – to be best-in-class in the distribution of performance plastics.
- Our materials can be found in every industry market segment, and we are concentrated on satisfying our customers with expert product knowledge and a solutions-focused mentality.
- Join a team that works together in a collaborative and winning environment to continuously exceed customers’ expectations.
- Piedmont Plastics is “where solutions take shape!”.