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About the Role
The Customer Milestones Delivery TPM owns a single tracked calendar of every customer-facing commitment across Pronto's active deployments, serving as the consistent voice for timeline changes and risks.
Responsibilities
- Build and maintain a single tracked calendar of customer-facing dates across all active sites.
- Keep the calendar current by pulling status directly from execution teams.
- Flag dates at risk before they slip, based on leading indicators.
- Build the judgment to differentiate normal schedule variance from real risk.
- Serve as the consistent voice on customer timeline changes.
- Own difficult conversations regarding date changes, including what changed, why, and the new commitment.
- Coordinate with Sales, Deployment, and Customer Success to ensure consistent internal and external messaging.
Requirements
- External or customer-facing program management experience.
- Proven ability to own difficult conversations about slipped dates with paying customers.
- Rigor to build and maintain a live tracking system across several concurrent sites without letting it go stale.
- Proactive by default, flagging risk before being asked.
- Strong written and verbal communication skills.
- Comfortable being the consistent point of contact on sensitive timeline conversations.
Skills
- Program Management
- Customer-facing communication
- Risk flagging
- Timeline management
- Cross-functional coordination
- Linear (or similar tool)
Location
- San Francisco
Work Type
- Onsite
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $122,000 - $151,000 per year
Benefits
- Medical, Dental, Vision, Disability, and Life Insurance
- Flexible Spending Account / Health Savings Account Options
- 401(k)
- Equity
- Sick Time, Unlimited Flexible Time Off, and Paid Holidays
- Paid Parental Leave
- Pre-Tax Commuter Benefit Plan
- Team lunch in our SoMa office every Tuesday and Thursday
About the Company
- Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) in mines, quarries, and construction sites.
- The company delivers production-ready autonomy that is operating in the field.
- Pronto AI's mission is to make mining operations safer, smarter, and more efficient through cutting-edge technology.
- The company is building toward becoming the world’s first profitable AV technology company.
Equal Opportunity
- Not specified