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About the Role
The Hardware & Manufacturing TPM owns the queue where onsite hardware and QC issues meet engineering, acting as the liaison between the build floor and design teams. This role is responsible for triaging hardware issues, prioritizing engineering tasks, and managing inventory problems to ensure smooth operations.
Responsibilities
- Own a single intake queue for hardware and QC issues reported from build lines and field sites.
- Triage every incoming issue by severity and impact, distinguishing line-stopping defects from cosmetic ones.
- Set and hold response-time expectations for build partners and plant contacts.
- Prioritize the engineering dev queue based on what is blocking a build or site.
- Identify and consolidate individual tickets representing the same underlying defect into a single engineering fix.
- Own escalation for onsite QC failures and inventory shortages, serving as the point of contact between the field/build floor and engineering, supply chain, and manufacturing.
- Track recurring hardware defects back to their root cause and escalate to the owning team.
- Escalate hardware issues affecting truck builds across both on-road transport upfit lines and off-road mining kit installs.
Requirements
- Hands-on hardware, manufacturing, or field-ops background.
- Comfortable acting as the triage point between site or build partners and engineering.
- Experience establishing an intake or QC process from scratch.
- Track record working with vehicle or heavy-equipment hardware (wiring harnesses, sensor/compute mounting, electromechanical assemblies).
Skills
- Thick skin
- High urgency
- Ability to make prioritization calls with incomplete information
- Experience with Linear or a similar ticketing tool
Location
- San Francisco
Work Type
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $122,000 - $151,000 per year
Benefits
- Medical, Dental, Vision, Disability, and Life Insurance
- Flexible Spending Account / Health Savings Account Options
- 401(k)
- Equity
- Sick Time, Unlimited Flexible Time Off, and Paid Holidays
- Paid Parental Leave
- Pre-Tax Commuter Benefit Plan
- Team lunch in our SoMa office every Tuesday and Thursday
About the Company
- Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide.
- The company delivers real, production-ready autonomy that is already operating in the field.
- Pronto AI is on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology.
- The company is building toward becoming the world’s first profitable AV technology company.
Equal Opportunity
- Not specified